Member Relations Assistant - Remote | WFH

Job Title

Assistant, Member Relations

About The Organization

We are a leading organization dedicated to representing food retailers and wholesalers. Our mission is to develop and promote policies, programs, and forums that support our members, their customers, and supplier partners, as well as other industry stakeholders. Our areas of focus include:

• Government relations
• Food and product safety and defense
• Education
• Industry collaboration and networking
• Research
• Health and wellness
• Social, environmental, and sustainability programs
• Communications
  
  

We strive to provide leadership and advocacy for the food and consumer product industry globally, fostering innovation to meet the evolving needs of our customers.

Job Description

**Primary Purpose:**

The primary purpose of this role is to provide comprehensive administrative, planning, data tracking, CRM management, and project management support to the Member Relations team. This support is centered around two main areas: the administrative management of share groups and subgroups, including all meeting activities, and providing administrative support to the Member Relations team and relevant committees.

Essential Job Functions

**Share Group Meeting Management:**

• Coordinate and manage all share group activities, including scheduling, communications, invoice processing, outside speaker coordination, store tours, transportation, restaurant reservations, budget management, and post-meeting analysis.
• Retrieve, summarize, and share share group statistics and member tracking data.
  
  

Administrative Support To The Membership Department

• Maintain an accurate database of member and prospect contact information.
• Serve as the first point of contact for membership inquiries, managing and responding to emails and telephone calls regarding membership, events, and other related matters.
• Prepare and distribute minutes from weekly membership meetings.
• Manage the online membership directory, ensuring all updates and entries are accurate and up-to-date.
• Assist with the management and updating of Member Services web pages.
• Support the daily operations of the Member Services department and coordinate with other departments as needed.
• Assist with the daily publication review of member promotions, retirements, etc.
  
  

Washington, D.C. Townhouse Management

• Oversee the townhouse, including managing meeting spaces, processing invoices, coordinating maintenance, ordering and maintaining supplies, and ensuring the space is well-kept.
  
  

Other Job Duties

• Work in a typical office environment using standard business equipment.
• Serve as the primary contact for budget and accounting inquiries, ensuring accurate entry of budgetary items, processing invoices, and preparing expense reports.
• Perform other duties and projects as assigned.
  
  

Position Requirements

**Physical Requirements:**

• Ability to travel for share group meetings, conventions, conferences, and visits to local member locations, some of which may occur outside regular work hours.
• Ability to lift and pack conference materials weighing up to 50 lbs.
• Other duties as assigned.
  
  

Education, Skills, And Experience

• Minimum of three years of experience in a similar role.
• Experience in a membership department within a trade association is preferred.
• Proficient meeting coordination skills.
• Proficient with Microsoft Office 365, including Excel, PowerPoint, Word, Outlook, and Adobe.
• Experience with webpage updates is beneficial.
• Strong understanding and use of database software for information management.
• Excellent written and verbal communication skills, with a team-oriented approach.
• Strong interpersonal skills.
• Exceptional grammar and proofreading skills with a keen attention to detail.
• Professional and friendly demeanor, both in person and on the phone.
• Strong customer service skills and the ability to remain calm under pressure.
• Ability to maintain confidentiality and exercise discretion.
• Good judgment in various situations.
• Ability to work independently on projects from start to finish with minimal supervision.
• Strong organizational, project, and time management skills.
• Proven track record of delivering on commitments.
• Ability to thrive in a hybrid work environment.
• Experience in project planning.
• Excellent follow-up skills.
• Forward-thinking with the ability to identify opportunities and propose solutions.
• Ability to collaborate effectively with colleagues, departments, vendors, and members.
• Personal qualities should include drive, determination, flexibility, open-mindedness, and being a highly resourceful team player.
  
  

Equal Opportunity Employer

We are an equal opportunity employer and consider all qualified applicants without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We also consider qualified applicants with criminal histories in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Employment Type: Full-Time