Medical Receptionist is responsible for providing assistance to patients on the telephone and at the front desk, and processing all receipts.
MAIN RESPONSIBILITIES & DUTIES: MA Medical Receptionist
Assists patients calling or visiting the clinic
Greets patients and visitors at the clinic
Provides assistance to patients and others contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate party
Completes initial registration information of new patients following established policies and procedures
Updates any changes of patients information in computer database and scans updated paperwork into Electronic Health Record (EHR) under correct tabs
Provides patient portal invite to all patients, updates computer database and scans paperwork into EHR under correct tab
Schedules appointments for patients calling in, or walking in to the clinic.
Calls patients to confirm next days appointments
Identifies no-shows and cancellations, and reschedules patients as appropriate for follow-up
Maintains daily EHR worklist
Responsible for verifying medical coverage, and co-pays, and authorization for services
Determines program eligibility for patients and completes the application procedures
Prints program eligibility forms, checks for completeness and scans in to EHR
Determines appropriate patients share of cost and co-pays for all types of payers and collects those payments
Verifies coverage under insurance, Medicare/Medi-Cal, Managed Care and other Federal/State Programs
Obtains proof of income from the patients per Sliding Fee Policy
Documents notes in computer regarding collections, payment arrangements, failed appointment notice, or additional conversations
Advise patients of present and past due account balances and make payment arrangements through Patient Account Services (PAS) Department
Processes cash, check and credit card payments, ensuring collection of full insurance co-payments, sliding fee and private payments
Responsible for printing receipts and posting payments in the computer
Compiles daily stats
Responsible for reconciling cash collection
Reconciles daily cash collections, check receipts and credit card payments and prepares bank deposit slip
Balances daily transactions in database
Provides administrative support to the department
Prints the next days schedule for front desk and daily huddle
Keeps inventory of forms used at the front desk; notify supervisor if reordering is necessary to maintain appropriate inventory level
Other duties as assigned by Supervisor
QUALITIES &CHARACTERISTICS: MA Medical Receptionist
Maintains a professional relationship and positive attitude with co-workers, the public, patients and all Ampla Health’s staff, Board of Directors and vendors
Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions
Strives to learn more and is receptive to new challenges and opportunities
Displays enthusiasm toward the work and the mission of Ampla Health
PROFESSIONAL KNOWLEDGE, SKILLS & ABLITIES: MA Medical Receptionist
High School Diploma or GED required
Ability to use Microsoft Word for basic correspondence
Ability to type a minimum of 40 WPM
Must be able to use a calculator
Bilingual (English/Spanish) (English/Punjabi) (English/Hmong) preferred but not required
Ability to adapt to specific environment and duties
Demonstrate clear knowledge of Ampla Health’s clinic structure, standards, procedures and protocols
Medical Assistant required
COMMUNICATIONS SKILLS: MA Medical Receptionist
Must have neat and legible handwriting
Must be able to interact with patients courteously and calmly
Ability to communicate well with the public
WORKING CONDITIONS & PHYSICAL REQUIREMENTS: MA Medical Receptionist
Work well with patients in a generally comfortable office environment. Employees must possess the following physical requirements:
Must be able to hear and communicate with clients and staff on telephone and those who are served in person, and speak clearly in order to communicate information to clients and staff
Must be able to lift up to 40 pounds and push up to 100 pounds (on wheels)
Must have vision which is adequate to read memo’s, computer screen, registration forms and other clinic documents
Must have high manual dexterity
Able to reach above shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn
May be exposed to contagious/infectious diseases
General Purpose
Medical Receptionist is responsible for providing assistance to patients on the telephone and at the front desk, and processing all receipts.
Main Responsibilities & Duties
Assists patients calling or visiting the clinic
Greets patients and visitors at the clinic
Provides assistance to patients and others contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate party
Completes initial registration information of new patients following established policies and procedures
Updates any changes of patients information in computer database and scans updated paperwork into Electronic Health Record (EHR) under correct tabs
Provides patient portal invite to all patients, updates computer database and scans paperwork into EHR under correct tab
Schedules appointments for patients calling in, or walking in to the clinic.
Calls patients to confirm next days appointments
Identifies no-shows and cancellations, and reschedules patients as appropriate for follow-up
Maintains daily EHR worklist
Responsible for verifying medical coverage, and co-pays, and authorization for services
Determines program eligibility for patients and completes the application procedures
Prints program eligibility forms, checks for completeness and scans in to EHR
Determines appropriate patients share of cost and co-pays for all types of payers and collects those payments
Verifies coverage under insurance, Medicare/Medi-Cal, Managed Care and other Federal/State Programs
Obtains proof of income from the patients per Sliding Fee Policy
Documents notes in computer regarding collections, payment arrangements, failed appointment notice, or additional conversations
Advise patients of present and past due account balances and make payment arrangements through Patient Account Services (PAS) Department
Processes cash, check and credit card payments, ensuring collection of full insurance co-payments, sliding fee and private payments
Responsible for printing receipts and posting payments in the computer
Compiles daily stats
Responsible for reconciling cash collection
Reconciles daily cash collections, check receipts and credit card payments and prepares bank deposit slip
Balances daily transactions in database
Provides administrative support to the department
Prints the next days schedule for front desk and daily huddle
Keeps inventory of forms used at the front desk; notify supervisor if reordering is necessary to maintain appropriate inventory level
Other duties as assigned by Supervisor
QUALITIES &CHARACTERISTICS
Maintains a professional relationship and positive attitude with co-workers, the public, patients and all Ampla Health’s staff, Board of Directors and vendors
Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions
Strives to learn more and is receptive to new challenges and opportunities
Displays enthusiasm toward the work and the mission of Ampla Health
Professional Knowledge, Skills & Ablities
High School Diploma or GED required
Ability to use Microsoft Word for basic correspondence
Ability to type a minimum of 40 WPM
Must be able to use a calculator
Bilingual (English/Spanish) (English/Punjabi) (English/Hmong) preferred but not required
Ability to adapt to specific environment and duties
Demonstrate clear knowledge of Ampla Health’s clinic structure, standards, procedures and protocols
Medical Assistant required
Communications Skills
Must have neat and legible handwriting
Must be able to interact with patients courteously and calmly
Ability to communicate well with the public
Working Conditions & Physical Requirements
Work well with patients in a generally comfortable office environment. Employees must possess the following physical requirements:
Must be able to hear and communicate with clients and staff on telephone and those who are served in person, and speak clearly in order to communicate information to clients and staff
Must be able to lift up to 40 pounds and push up to 100 pounds (on wheels)
Must have vision which is adequate to read memo’s, computer screen, registration forms and other clinic documents
Must have high manual dexterity
Able to reach above shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn
May be exposed to contagious/infectious diseases
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Wellness and Fitness Services
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