Medical Office Manager - Remote

At Forward Wellness, we're on a mission to make quality therapy accessible to all while fighting the stigma around mental health struggles. Our focus is Reproductive Mental Healthcare, covering everything from abortion to pregnancy and infant loss. We're also experts in supporting marginalized groups like trans, gender nonconforming, LGBTQIA2S+ individuals, and those seeking liberative-based therapy for neurodivergence. Join us as we strive to provide inclusive, expert care to everyone who needs it.Who We AreAt Forward Wellness, we've built our practice on the values of accessibility and compassion, driven by our mission to break down barriers to mental health support and eradicate the stigma surrounding mental health struggles. Here's why you should be a part of it: Embrace Self-Reflection and GrowthTransformative Self-Reflection -We view self-reflection as more than just introspection; it's a catalyst for personal growth and transformation.Guided Self-Discover

• Our therapists skillfully guide clients through the process of self-discovery, helping them unearth insights and develop a deeper understanding of themselves.Empowerment -We empower clients to explore their thoughts, feelings, and behaviors in a safe and supportive environment, fostering a sense of empowerment and agency in their growth journey.Honor Transformation Courage Recognition
• We acknowledge the courage it takes to confront discomfort and embark on a journey of transformation.Compassionate Support
• Our therapists offer compassionate support and encouragement as clients navigate the ups and downs of transformation, providing a steady guiding hand through the process.Celebration of Progress
• We celebrate every milestone and breakthrough achieved by our clients, recognizing the significance of each step forward in their transformational journey.Celebrate Diversity in Healing Personalized Approach
• We recognize that healing is not one-size-fits-all and honor the unique backgrounds, experiences, and identities of each client.Culturally Competent Car
• Our therapists are trained in cultural competency and sensitivity, ensuring that therapy is inclusive and affirming for clients from diverse cultural backgrounds.Tailored Therapeutic Approaches
• We offer a range of therapeutic modalities and approaches, allowing clients to choose the methods that resonate most with their individual needs and preferences.What You’ll DoIn this role, you will be a key player in ensuring the smooth operation and coordination of office activities, maintaining excellent client relations, supporting medical claim processes, managing social media and community communications, and overseeing special projects.ResponsibilitiesOffice Management and Coordination (25%)Oversee administrative tasks including data tracking, task assignment, and email management.Manage scheduling and coordination of office activities.Act as the primary point of contact for both internal and external communications, including managing the office phone line and email coordination.Ensure the smooth operation of remote office systems and processes.Collaborate with team members to maintain a productive and organized work environment.Develop and distribute quarterly internal newsletters to keep staff informed and engaged.Support leadership staff with various administrative duties as needed.Client Relations and Support (25%)Provide excellent customer service and support to clients regarding inquiries, scheduling, and complaints.Maintain client databases and records with accuracy.Efficiently coordinate client meetings and appointments.Medical Claim Support (25%)Handle billing inquiries and assist with financial transactions as required.Support with insurance calls and address discrepancies in medical billing claims.Social Media Management and Community Communications (15%)Manage the office's social media presence across different platforms.Create and schedule engaging content to promote the office's services and initiatives.Develop and distribute quarterly external newsletters and communications.Manage, audit, and maintain website updates and needs.Maintain a database of community referrals and support clinicians in locating appropriate resources.Special Projects Management (10%)Take ownership of special projects assigned by management.Conduct research, develop project plans, and ensure timely implementation.Support staff in meeting project deadlines and achieving objectives effectively.Who You AreExperienced in office management and client relations.Skilled in handling medical billing inquiries and financial transactions.Highly organized, detail-oriented, and excellent at multitasking.Strong communicator with the ability to work both independently and collaboratively.Adaptable and comfortable with remote office systems and processes.Nice To HavesExperience in project management.Familiarity with insurance and medical billing processes.Proficiency in office management software and tools.Knowledge of community resources and referral processes.Benefits & CultureFlexible Scheduling401KPTOSick and HolidaysSTDLife InsuranceHealth insuranceCE reimbursementTech reimbursementSelf-careVolunteer hoursIndividual and Peer Consultation SpacesAwarded “2024 Best of the Burgh” winner for Best Counseling CenterIf you're eager to bring your authentic self to our mental healthcare practice and become part of a team that embraces individuality, we're thrilled to welcome you aboard.