Manager, Ticket Operations

Job Title: Manager, Ticket Operations

Job Duties: Ticket Operations

Reports to: Director, Ticket Sales

Hours: Monday-Friday as required, weekends and holidays as needed

Contract Type: Permanent, full-time

Location: St. Paul, MN

Diamond Baseball Holdings

Diamond Baseball Holdings (DBH) was formed in 2021 to support, promote, and enhance Minor League Baseball through professional management, best practices, innovation and investment. The Manager, Ticket Operations will be responsible for the strategic planning, implementation, and execution of all ticket operations of the St. Paul Saints ticket office. A key component of this role is to direct and train a qualified ticket operations staff with the goal of supporting all ticket fulfillment.

Essential Duties And Responsibilities

• Will oversee all facets of the ticket operations department for all Stadium events including but not limited to; event build, pricing structure, inventory management, ticket and financial reporting, digital tickets, data collections, analysis, etc.
• Oversee all aspects of renewal process for season tickets including invoicing, inventory management, and distribution of all-season ticket plans.
• Work closely with all St. Paul Saints departments including ticket sales, marketing, corporate sales regarding ticketing and finance for daily, monthly and yearly balances, HR for employee ticketing and event staffing as well as all other departments as it pertains to event ticketing.
• Administer efficient, accurate, and timely reporting mechanisms related to sales activity
• Upload and administer all events on the ticketing system; ensure the ticketing system records are maintained and accurate.
• In partnership with Director of Ticket Sales, develop and manage department budget goals for operating expenses
• Work with Director of Ticket Sales on designing ticketing programs including season, groups, mini-packs, coupon and discount initiatives. Present package ideas based on buying trends and quickly and efficiently create packages and offers for ticket sales staff to execute.
• Hire, train, and schedule box office staff and all game day staff with ticket system access.
• Primary contact with team ticketing system and all third-party APIs such as Fevo.
• Develop and manage department budget goals for operating expenses
• Ensure the security of the box office is maintained at all times; assume responsibility for all monies collected and provide appropriate personnel with detailed daily reports and ensure safety of monies at the end of each day
• Interact daily with ticket sales staff and provide coaching and feedback as needed
• Provide exceptional customer service to fans at all times
• Other duties as assigned
  
  

Qualifications

• A minimum of 2 years of experience managing a Ticket Office in a related or similar ticketing environment
• Bachelor's Degree in Sport Management, Business Administration, Accounting, or equivalent is preferred
• Minimum of 2 years customer service experience
• Extensive knowledge of Glitner, Tickets.com and/or Archtics ticketing Software
• Strong attention to detail, excellent communication skills, extensive customer service skills.
• Strong ability to adapt to changes, work effectively under pressure and produce accurate results in a fast-paced environment.
• Professional knowledge of Microsoft based programs: Outlook, Excel, Word, PowerPoint.
• Able to work independently and as an effective team member.
• Strong oral and written communication, execution, and analytical skills.
• Ability to motivate and maintain effective working relationships with staff and partners.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.