Manager of IT Operations

Learn about The Buckeye Ranch:

For decades, The Buckeye Ranch has been restoring hope and providing healing for children, youth, and families in Central Ohio. Our continuum of care addresses every stage and aspect of what children may be experiencing after traumas caused by mental illness, abuse, or neglect. With help from The Buckeye Ranch, they’re empowered to overcome obstacles, tap into their resilience, and move forward toward healthy, fulfilling lives.

The Manager of IT Operations is responsible for identifying business or customer requirements and information technology alternatives. This position will translate requirements into new information technology project specifications and reports, create project plans for information technologies, including development and testing, and identify, communicate, and manage risks associated with projects. The Manger of IT Operations will supervise and utilize the IT Operations Team in the delivery of technology support and completion of projects and goals.

Schedule: Full-time, Exempt

Location: Whitehall, OH

What you'll do:

• Supervises IT Operations Team in coordination of project delivery and business needs.
• Organizes and manages multiple tasks; directs and coordinates work; keeps management informed in a timely fashion; conducts all business in accordance with appropriate policies and procedures.
• Assists in IT project research, development, and implementation.
• Provides daily help desk support, escalating, or redirecting issues as needed.
• Provides expert level support with device configurations, compliance, and maintenance.
• Provides expertise in technology infrastructure design, maintenance, and upkeep.
• Provides support and maintenance for all instances of hardware, OS, and software applications.
• Budget preparation is well planned, ensuring financial soundness with a focus on increasing income and minimizing expenses while maintaining quality. Seeks ways to increase revenue.
• Successfully manages overall and/or departmental budget. Meets annual budget.
• Proactively & effectively identifies, assesses, threats and vulnerabilities, and develops solutions to prevent, eliminate or reduce risks to the organization in terms of safety, general security of facilities, IT security, insurance, ethics violations, or anything that could potentially cause harm to clients, staff, Buckeye Ranch, or liability exposure to the organization
• Handles difficult situations in a professional and respectful manner. Is quality-focused, timely, and exhibits a solid work ethic.
• Maintains compliance with appropriate policies and procedures, standards, regulations, and rules pertinent to services provided while respecting confidential information.
• Completes or supports continuous quality reviews and monitoring of pertinent data and procedures as needed for contracts, licensure, accreditation, etc.
• Assists in the design and implementation of IT and security compliance policies and procedures.
  
  

Who you are:

• Education: Bachelor’s Degree required
• Experience: 2 or more years of IT management experience. 5 years of total IT experience.
• Certificates & Licenses: Completion Microsoft 365 Certified: Administrator Expert certification required within first year of employment.
• Computer Skills: Advanced skills in the areas of Endpoint Security, Support and Management in a cloud first environment.
• Driving: An essential function of position and employee must keep insurance on their vehicle and driving record in accordance with policies.
  
  

Our benefits:

Benefit effective date: First of the month following 30 days of employment.

• Wonderful medical, dental, and vision insurance.
• Paid Time Off (Four weeks within the first year)
• Company Paid Life Insurance
• Company Paid Short Term Disability
• 401K + Employer Contribution
• Non-Profit Student Loan Forgiveness Program (PSLF)
• Employee Assistance Program
• Tuition Assistance
• Employee Referral Program
  
  

Applicants are considered for all positions in accordance with statutes and regulations concerning non-discrimination on the basis of race, ancestry, age, color, religion, sex, national origin, sexual orientation, gender identity, non-disqualifying disability, veteran status, or other protected classification. The Buckeye Ranch is an equal opportunity employer, as well as a substance and tobacco free workplace. All offers of employment are contingent on satisfactory pre-employment drug screen.

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