Manager Enterprise Application

As our Enterprise Applications Manager, you will lead the management and optimization of our ServiceNow platform, ensuring its scalability and security, while also overseeing SharePoint platform management. Your team would include 6 application analysts and developers. You will play a critical role in continuing to develop high-performing agile teams, enhancing overall user experience, and driving platform improvements that support our organization's future needs.

• Provide strong leadership and guidance to teams in an agile environment, fostering collaboration and a supportive work environment.
• Lead the design and overall structure of the ServiceNow platform, ensuring alignment between business requirements/objectives and scalability for future needs.
• Manage and oversee the implementation of major projects across various ServiceNow modules, ensuring successful delivery within scope, schedule, and budget.
• Develop and maintain platform governance standards, best practices, and policies to satisfy specific business & compliance-based needs.
• Manage the SharePoint platform team to support content management and contribute to the content delivery and security strategies.
• Develop and regularly report on team metrics, environment health, project status updates to multiple levels of stakeholders (management level to C suite).

How do I know this opportunity is right for me? If you:

• Have a background managing, or administering, content management systems at an enterprise level.
• Are an expert in ServiceNow platform management and security.
• Have experience in optimizing and scaling enterprise platforms.
• Create and protect boundaries of workloads and capacity planning for the team to avoid over promised solutions, burnout, and poor deliverables.
• Understand content management and user experience design.
• Promote a collaborative, open, transparent, and honest environment where employees feel informed, valued, seen, and heard.
• Have strong emotional intelligence and interpersonal skills to build strong relationships and foster collaboration.
• Trust and empower your teams, encouraging autonomy and accountability.
• Think strategically and have a vision for developing high-performing teams and platforms.

What will I gain from this role?

• Skills in managing GRC (Governance Risk and Compliance) processes within ServiceNow, ensuring compliance with industry standards and regulations.
• Experience driving high-priority and transformational work in an agile environment.
• Enhanced skills in platform management and optimization.
• The opportunity to lead and mentor collaborative, diverse, and highly effective teams.
• The ability to use and develop emotional intelligence, communication, and leadership skills.
• Experience in empowering and motivating a team, fostering a positive and productive work environment.
• The ability to apply and grow strategic thinking and vision-setting for high-performing platforms.

Minimum Qualifications

• US. citizenship is required for this position due to Department of Defense restrictions.
• Bachelor’s Degree in related field or equivalent post high school and/or related work experience.
• 5 years or more of related work and/or leadership experience.

Preferred

• 7 or more years of experience in ServiceNow architecture, design, and implementation, with expertise in multiple modules, including SAM, ITSM, ITOM, ITAM, SPM (Demands and Projects), Vulnerability, and GRC.