Manager, Athletics Ticket Operations

Summary Of Position

The Athletic Ticket Operations Manager reports to the Associate Athletic Director, Business Development and is responsible for all matters pertaining to customer service, athletic ticket sales and operations, distribution of marketing materials, special event preparation, administrative information systems and marketing and sales reporting. The Athletic Ticket Operations Manager creates a comfortable ticket purchasing atmosphere for customers making the buying process easy and customer friendly and revenue enhancing.

Additional Job Information

Other minimum qualifications

• BA/BS degree (Business, Marketing, Communications preferred)
• Minimum of 2-3 years in a box office/sales environment with at least 1 year in a supervisory role
• Proficient in a ticketing solutions system as well as Excel
• Expected to work weekends, holidays, and nighttime hours
• Demonstrated experience in hiring and managing part time employees is required
  
  

Additional Preferred Qualifications

• Experience in a sports box office
• Highly effective telephone, computer, and organizational skills
• The ability to maintain composure and professionalism during periods of peak demand
• Excellent communication and interpersonal skills
• Commitment to highest level of customer service
• Ability to work collaboratively
• Experience in developing budgets and managing cost-of-sales is strongly preferred
• Knowledge of PCI DSS compliance and procedures
• Excellent people skills, with the ability to interact effectively and in a professional, diplomatic, and mature manner with internal and external clients at all levels
  
  

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.