Mailroom Supervisor (Office Manager)

Client Relations Supervisor

We are seeking for a Team Supervision & Coordination who leads, trains, and supervises the office services team (Mailroom and Print) to ensure smooth and efficient operations of office services.

Pay rate: $75,000 to $80,000

Monday to Friday 10:00 am to 7:00 pm

• Assign tasks and responsibilities to team members, distributing workload effectively and ensuring tasks are completed on time.
• Conduct regular performance evaluations, providing constructive feedback, and recognizing outstanding performance.
• Foster a positive team culture, promoting collaboration, and encouraging continuous improvement within the office services team.
• Input Paychex time daily and OT spreadsheet log. 35%

Office Maintenance & Organization

• Take responsibility for the overall maintenance and organization of the office space, ensuring it is clean, presentable, and professional.
• Monitor and manage office supplies, stationery, pantry items, and other essential resources, restocking as needed to support daily operations.
• Coordinate with janitorial staff and maintenance personnel to schedule cleaning and upkeep tasks, maintaining a comfortable and welcoming environment for employees and visitors alike.
• Implement effective organizational systems, such as document filing and storage, to enhance office efficiency and accessibility.

Customer Service & Support

• Provide exceptional customer service to all employees, responding promptly and courteously to inquiries, requests, and concerns related to office services.
• Act as the primary point of contact for office-related issues, demonstrating problem-solving skills and effective communication to address and resolve various concerns.
• Proactively identify opportunities to improve office services and streamline processes, incorporating feedback from employees to enhance the overall office experience.
• Handle customer inquiries and requests via email or phone regarding packages and mail.
• issues, requests, and questions regarding software capabilities, etc.
• Communicate with the handyman regarding issues being repaired in-house.

Vendor Management

• Evaluate vendor performance regularly, addressing any issues or discrepancies to ensure service standards are consistently met or exceeded.
• Provide escorts for vendors and create full reports on vendor visits.

Office Events & Logistics

• Assist in planning and coordinating office events, meetings, and conferences, ensuring that all logistical aspects, such as room setups are well-organized and executed by the move & setup team.
• Collaborate with various departments to facilitate event logistics, providing support and resources to ensure successful event outcomes.
• Prepare meeting rooms, presentation materials, and other necessary resources in advance, contributing to seamless event execution and positive attendee experiences.
• Create and manage short/long-term projects. Follow up with assigned team members on project status.
• Create and manage Excel spreadsheets and presentations for data purposes.
• Training
• Actively participate in training programs.

Requirements:

• Undergraduate degree or equivalent experience required.
• 5+ years of management experience in Corporate Hospitality, Hotel, or Office Services.
• Proven leadership and people management skills.
• Excellent verbal and written communication skills.
• Ability to work under pressure in a flexible, changing environment.
• Proficiency in Microsoft Office products.
• Experience in a high-performance service environment; Account Management experience a plus.
• Excellent attention to detail and ability to think quickly under pressure.

How to Apply:

If you are a dynamic leader with a passion for client satisfaction and workplace excellence, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your relevant experience to [your email address].

Forrest Solutions is an equal opportunity employer and values diversity in the workplace