Line Service Technician

Summary And Objective

The Line Service Technician performs all the Line Service duties, including towing, refueling and servicing all transient, maintenance and airlines aircraft safely and according to flyExclusive approved processes, procedures and Best Practices. In addition, this position operates the department's Ground Support Equipment (GSE) and assists in the maintenance and cleanliness of GSE and designated work areas; services as back-up to the Front Desk and Fuel Farm; and performs OJT for lesser experienced representatives and is available to work alternate shifts. The representative greets and interacts with customers at arrival and departures and during their interim stay; and engages in ramp and facility safety and security procedures.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Competently refuels, tows and wing walk all maintenance, transient and airlines aircraft using applicable ground support vehicles according to flyExclusive approved processes, procedures and Best Practices. Assists maintaining functioning and cleanliness of departmental equipment and work areas. Monitors weather conditions to ensure safety of aircraft and the need for storm stacking.
• Greets team members, customers, vendors, visitors and the general public, and serves as company liaison in promoting a professional and positive company image per flyExclusive customer service standards. Initiates dialogue with our guests to understand and exceed their needs (i.e., fuel, ground transportation, baggage handling, etc.). Directs maintenance customers to appropriate persons/areas of flyExclusive. Monitors flight tracking software for inbound aircraft. Marshals all incoming and outgoing aircraft.
• Performs additional specialized functions, including front desk back-up, fuel farm back-up, OJT to lesser experienced representatives, inventory control, working alternate shifts, etc.
• Calculates and records fuel usage and sales and completes necessary paperwork for proper billing and inventory accounting.
• Provides exterior and interior cleaning of company and transient aircraft. Assists with maintaining and cleanliness of department equipment, designated work areas, courtesy and ramp vehicles.
• Fills Jet and Avgas trucks at the fuel farm. Maintains fuel and fluid levels for GSE, courtesy and ramp vehicles. Assists with general fuel farm maintenance and upkeep.
• Monitors ramp and facility for safety and security and assesses and responds as appropriate.
• Performs other duties as assigned by management.
  
  

Competencies

• Microsoft Office Suite
• Microsoft TEAMS
  
  

Supervisory Responsibilities

• NA
  
  

Work environment

• Tolerates working in extreme temperatures and noisy environments
• Work Schedule: Must be available for all shifts Education and Experience
• Attendance: Regularly scheduled attendance required
  
  

Physical demands

• Routinely lifts 50 lbs., occasionally lifts 100 lbs.
• Ability to read small print
• Hearing sounds associated with mechanical deficiencies
• Repetitive motion, works with moving parts and vibration
• Works in heights above four feet
• Tolerates standing, walking, bending, kneeling, stooping, crouching, crawling, climbing and sitting
  
  

Dress Code and Uniform

• Well-groomed appearance
• Must wear company uniform during working hours.
  
  

Travel Required

• This role involves a certain degree of travel.
  
  

EEO statement

flyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Required Education And Experience

• Licenses/Certificates: Man-lift and Forklift Certification
• Tow qualified; NATA Safety 1 Certification; eligible for Airline Fueling Certification and required FAA/TSA Certifications
• Meets TSA security requirements; valid driver's license and acceptable driving record;
• Respirator fit eligible
• Must be authorized to work lawfully in the United States, must provide two forms of Federal Identification.
• Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position.
  
  

Preferred Education And Experience

• A minimum of an Associate Degree in Aviation or a related field is desirable.
• Candidates with Line Service experience will be given preference.
  
  

Line Service Representative I

• High School graduate or equivalent required
• Previous Line Service, aviation and/or customer service experience required
  
  

Line Service Representative II

• High School graduate or equivalent required
• Minimum one-year previous Line Service, aviation and/or customer service experience required
  
  

Line Service Representative III

• High School graduate or equivalent required
• Minimum three-year previous Line Service, aviation and/or customer service experience required