IT Systems Admin

Description

Salary $85,000 + DOE

Remote Work avail

We are looking to add a professional, personable, and passionate individual to our team as an IT Systems Administrator. This position requires a highly flexible individual that loves interacting with a variety of people and technologies on a daily basis. System Admins are expected to field requests related to standard and healthcare specific technology, project management, privacy and compliance concerns, data center support, and operational challenges. We invite you to apply and become a Force for Good for our residents, our employees and the communities that we serve.

Duties and Responsibilities

• Maintain telephone and internet equipment/services, top to bottom, at all facilities
• Manage ordering, porting, or decommissioning telephone or internet services as needed
• Engage in project-based work related to various software or technologies
• Maintain and improve assigned systems based on the requirements of the org
• Provide on-site support to operating entities at multiple geographic locations when needed
• Install and configure appropriate software according to the needs of the field
• Ensure security and privacy of networks and computer systems
• Troubleshoot and resolve issues with network infrastructure
• Provide training and guidance to users on how to operate telephone systems
• Organize and schedule maintenance without deterring others from completing their work
• Diagnose and resolve problems via thorough analysis and troubleshooting. Exercise discretion and independent judgment to implement solutions
• Document processes for repairs and fixes, to aid in training and faster resolution for other technicians
• Identify equipment shortages and report to leaders for ordering
• Identify and fix any under-utilization of IT resources, or propose a plan to leadership for changes
• Track issues to resolution and update tickets as needed
• Update the field with issue resolutions or ETR
• Perform tasks/projects as requested by IT leadership
  
  

Working Conditions

• Work in office areas, basements, network rooms (MDF/IDF), Telco Rooms, and other storage areas
• Moves intermittently and frequently during working hours
• Local and travel by air when required, (25% or more). Trip length of up to two weeks, as needed. Schedules are subject to changes
• Works beyond regular working hours daily on weekends and holidays, only when necessary.
• Subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.)
  
  

Requirements

A qualifying candidate will possess all of the following minimum requirements:

• 4-year college degree or equivalent work experience
• Customer service and performance driven
• Thorough knowledge of Windows
• General knowledge of Linux and MacOS
• Thorough knowledge of network basics
• Thorough knowledge of Active Directory
• Thorough knowledge of Entra, Intune, and other Microsoft admin centers
• Experience writing Powershell scripts to automate workflows
• Experience creating comprehensive system and process documentation
• Project management skills
• Able to read, write, speak, and understand the English language
• Possess the ability to make independent decisions and exercise discretion and judgment
• Possess the ability to interact respectfully and professionally with personnel, residents, visitors, and the general public. Able to be calm and level-headed in emergencies
• Well groomed, professionally dressed, professional demeanor, and possess the ability to work harmoniously with others inside and outside the department
• Willing and able to seek out new skills and techniques to increase proficiency and to incorporate them into existing practices
  
  

A preferred candidate will possess some or all of the following:

• Current CompTIA A+, Network+ or Security+, or higher level certifications
• Azure or other Microsoft certifications
• Experience with Asterisk phone systems
• Experience with Grandstream products
• Experience with Cisco Meraki
• Experience with Sharepoint Administration
• Experience with Teams Administration
• Experience with automated workflows
• Experience with virtual desktops and thin clients
• Experience in Healthcare IT