B&L PC Solutions, Inc

IT Support Desk Supervisor

B&L PC Solutions, Inc Hauppauge, NY
B&L PC Solutions, Inc

IT Support Desk Supervisor

B&L PC Solutions, Inc Hauppauge, NY
2 months ago
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We’re currently in search of a Supervisor to fulfill the following job responsibilities:

  • Initial triage on all inbound support calls
  • Answering incoming calls and responding to incoming tickets
  • Organizing tickets in our queue and ensuring that technicians are handling them properly and quickly
  • Dispatching tickets that are not able to be handled remotely to our on-site technicians
  • Verifying that backups are functioning properly both on-site and off-site for clients
  • Confirming that client's are satisfied with the products and services that are being provided to them
  • Assist with organizing documentation for clients
  • Creation of standard operating procedures


Qualifications:

  • Morning Person Required (shift is from 8:30 a.m - 4:30 p.m.)
  • You should consider yourself to be kind, patient, and happy
  • Team player - you enjoy working well with others.


You have not only heard of but have also WORKED WITH one or more of the following products (or similar to them):

Autotask, IT Glue, Datto, Hyper-V, VMWare ESX, SonicWall, FortiGate, Windows Server 2019, Networking

Job Types: Full-time

Experience:

  • IT Help Desk / Support: 2 years (Required)


Education:

High school graduate

Associates Degree (Minimum)

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    Information Technology & Services

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