IT Process Improvement & Operations Consultant (Contract)

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IT Process Improvement & Operations Consultant

Please note this is a 6 month contract role with the possibility of converting full time in the future.

Why WWT?

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the Enterprise Solutions team?

WWT is currently seeking an IT Process Improvement & Operations Consultant supporting a wide range of clients in the commercial and federal space. This role is primarily a delivery role involving services for IT Process Improvement, IT Operations Readiness and Maturing ITSM practices within our strong base of Fortune 500 and public sector companies. This Consultant will be providing a multitude of services to assist clients with improving their overall IT capability, improving process efficiency, recommending automation and collaboration opportunities, and general business process improvement. The Consultant must have and will need to demonstrate excellent group facilitation skills and significant experience with at least one major industry. While this role is process centric, the Consultant must demonstrate people, tools, and compliance understanding, as it relates to process management. The person(s) we hire for this role will be part of an Enterprise Service Management Team.

The Consultant may operate in the capacity of Lead or support, depending upon specific scope elements, under the direction of the project lead. A Consultant operating in a Lead capacity is responsible for leading Professional Services consulting teams during customer projects and oversees the day-to-day operations of a project through completion. This may include reporting into a larger program team and collaborating with other divisions of WWT. The Consultant is the main contact between WWT and the customer for a project. In some cases, the Consultant will lead several customer projects concurrently.

Travel is required and will be approximately 25-40%.

What will you be doing?

The IT Process Improvement & Operations Consultant will:

• Be the primary lead in the Operational and IT Maturity Assessment engagements for a wide variety of clients in different industry verticals
• Assess IT and business operational challenges within an environment, identify key strategic issues and advise on best alternative course of action
• Apply LEAN Six Sigma methodologies to achieve client desired future state goals and requirements
• Possess the ability to work in a client environment and develop a multitude of relationships with
• Through the application of industry standards and security best practices, develop and recommend plans to structure IT and business processes/workflows.
• Understand the organizational interplay in all silos of IT including Storage, Network, Compute, Security and Application Development.
• Analyze and assess client facing organizational and process challenges, identify recommendations for solutions, and define a roadmap to successfully implement such solutions
• Develop reports and supporting presentations for both client and internal discussions
  
  

REQUIRED KNOWLEDGE AND SKILLS:

• Serve as Subject Matter Expert (SME) for application of ITIL/ITSM principles in an IT Services assessment, planning or design engagement
• Have broad process experience LEANing IT Service Management and IT Operations practices.
• Have broad IT operational experience leading or supporting an enterprise deployment of selected ITIL/ITSM standard processes
• Demonstrate ability to carry out consulting activities, methodologies leading to comprehensive discovery, analysis and technical/business recommendations
• Develop engagements to do maturity assessments or design of IT operations and major operating processes
• Have broad experience with ITIL standards and ability to practically apply these standards in a typical customer environment, specifically processes across the ITIL Value Stream and the range of Service Operation, Service Strategy, Service Design, Service Transition and Continuous Improvement
• Knowledge of current and upcoming security technologies and operations
• Experience in conducting Operational Readiness Assessments
• Experience in ITSM operations and policy development
• Experience facilitating LEAN improvement events, Kaizens, and Continual Service Improvement projects.
• Extensive ability to perform concurrent tasks in complex environments and adjusting priorities
• Ability to communicate and modify approach, language, and style to different audiences
• Extensive experience in organizing resources, establishing priorities, and leading security initiatives
• Must have excellent communication skills, writing skills, and the ability to work with team members at all levels
• Must be a performance-driven team player with an excellent attitude
  
  

QUALIFICATIONS:

• Bachelor's Degree in an appropriate technical, business or management discipline. (Advanced Degree is preferred.
• Minimum 5 years of industry experience in enterprise IT management, technology consulting, advisory or professional services.
• Demonstrated experience in designing/applying operating process expertise in settings such as IT Service Management, IT Operations Management, Service Desk, Network Operations Centers, and Data Center operations.
• Preferred certifications; ITIL, LEAN Six Sigma
• 1-3 years experience in LEAN Six Sigma process improvement experience, with a focus on IT Service Management and/or IT Operations Management processes.
• 1-3 years' experience as a Consultant or equivalent experience.
• Advanced client-facing skills, including the ability to analyze complex problems, influence and negotiate with clients.
• Demonstrated technical consulting experience in one or more of the following vertical sectors: government, public sector, higher education, finance, health care, technology, or other commercial.
  
  

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The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
  
  

Equal Opportunity Employer Minorities/Women/Veterans/Individuals With Disabilities

Preferred locations: MO, FL, NC, TX, AZ, IL, MA, VA, AL, LA, GA, MN, OH, MI, WI, IA, SC IT Process Improvement & Operations Consultant (Contract)