Invoice Specialist I

Job Overview:

The Invoicing Specialist I is responsible for assisting the Submeter Billing department by helping to ensure high level customer support through ensuring accuracy, completeness, timely entry, and validation of data in various business systems.

Duties and Responsibilities:

• Compute and perform quality control on invoices
• Learn and apply business rules for identifying and resolving data quality issues
• Communicate and coordinate with other teams and departments within the company
• Accurately input and analyze customer, financial and technical data into computer systems in a timely manner
• Transform data into required formats (Excel and company software)
• Provide professional and courteous support and service for all staff, clients, potential clients, subcontractors, and other various parties via email and phone
• Track stage of assignments in Microsoft Planner
• Communicate with other staff members regarding availability to perform additional tasks
• Provide training assistance to entry-level team members as needed
• Assist with the coordination and prioritization of assignments for Invoice Support Specialist / entry-level invoice specialists
• Participate in company / team meetings and frequently lead team meetings
• Assist senior staff with projects and tasks
• Assist with efforts to streamline processes
• Provide courteous and helpful direction for clients and tenants to the party that they need to speak with
• Perform other related duties as assigned by management

Qualifications:

Associate degree or equivalent from a two-year college or technical school, or 1-2 years’ related experience and/or training, or equivalent combination of education and experience

Computer skills required: Strong general computer skills, Microsoft Office, etc.

High level of proficiency in Microsoft Excel

Strong math skills

Deductive reasoning skills

Capacity to absorb large amounts of technical knowledge

Affinity for collaborating thoughtfully with a team

Intelligence, curiosity, diligence, integrity

Excellent communication skills - written, verbal, presentation and listening

Commitment to both personal and team excellence, as shown by a pattern of achievement

Excellent organizational and analytical skills with a high level of attention to detail

Competencies:

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Physical Demands and Work Environment:

• Frequently required to sit
• Occasionally required to walk short distances
• Continually required to utilize hand and finger dexterity
• Frequently required to talk or hear
• Continually requires vision
• While performing the duties of this job, the noise level in the work environment is usually quiet
• Utilizes computer/laptop, printer, copier, telephone