Information Technology Operations Manager

STV, Inc. is seeking an Information Technology Operations Manager for our Philadelphia, PA office. This position is designated as hybrid (3 days week/in office). This position will manage our Mid-Atlantic region’s team of 175 second tier support technicians.

Responsibilities Include But Not Limited To

• Management of related remote support personnel
• Monitor ITSM app and emails for incidents, service requests and assign to group members
• Ticket and inventory management
• Hardware break fix support
• Mobile device support
• AV systems support
• Application deployment and support
• Onboard/offboard support
• Project support, as needed
• Conduct weekly group meetings and weekly task review meetings
• Complete bi-monthly one-on-ones with team members
• Annual career conversation and mid-year review with team
• Budget review
• Hardware refresh review
• Infrastructure systems support when requested
• Timecard and expense report review and approval
• Infrastructure support when requested
• Vendor management, as needed
• Project management, as needed
• Cross-functional collaboration with other IT disciplines
• Support mergers and acquisition processes, as needed
• Travel to support regional offices and regional staff is required. There is the potential to work evening or weekend hours
  
  
  

Required Experience

• 10+ years direct management as an IT Operations - end users support service role, including management of related support personnel and support of C-level executives. At least 5 of the most recent years must be in a management position of similar responsibility
• Prior experience with engineering and construction management based soft application is highly desired
• Bachelor's degree in information technology, related degree, or equivalent experience
• Experience working in a medium to large corporate environment
  
  
  

Compensation Range

$109,063.00 - $145,418.00

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At STV, we are fully committed to expanding our culture of diversity and inclusion, one that will reflect the clients we serve and the communities we work in, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles.

STV offers the following benefits

• Health insurance, including an option with a Health Savings Account
• Dental insurance
• Vision insurance
• Flexible Spending Accounts (Healthcare, Dependent Care and Transit and Parking where applicable)
• Disability insurance
• Life Insurance and Accidental Death & Dismemberment
• 401(k) Plan
• Retirement Counseling
• Employee Assistance Program
• Paid Time Off (16 days)
• Paid Holidays (8 days)
• Back-Up Dependent Care (up to 10 days per year)
• Parental Leave (up to 80 hours)
• Continuing Education Program
• Professional Licensure and Society Memberships
  
  
  

STV is committed to paying all of its employees in a fair, equitable, and transparent manner. The listed pay range is STV’s good-faith salary estimate for this position. Please note that the final salary offered for this position may be outside of this published range based on many factors, including but not limited to geography, education, experience, and/or certifications.