This is a possible Contract to Hire position with a direct client. a world leader and a great company to work with.
They are headquartered in Charlotte NC but they are open to someone remote who can work Eastern standard times.
Day To Day Responsibilities
Run incidents
get teams together to collaborate
after incident reviews
Documentation
Be backup to run Change Advisory Board meetings
Technical Must Haves
5 years Incident Management experience
Troubleshooting
Job Summary: The IT Incident Manager is responsible for managing the IT incident management process to restore normal service operation as quickly as possible and minimize the impact on business operations.
Key Responsibilities
Develop and maintain the IT incident management process and procedures.
Coordinate the resolution of incidents, ensuring timely and effective communication to stakeholders.
Conduct post-incident reviews to identify root causes and implement corrective actions to prevent recurrence.
Monitor and analyze incident trends to proactively prevent future incidents.
Collaborate with other IT teams to ensure efficient incident resolution.
Monitor the effectiveness of the incident management process and implement continuous improvement program.
Responsible for leading Change Advisory Board (CAB) meetings and ensuring that all proposed changes are thoroughly evaluated for potential risks and impacts when the Change Manager is not available.
Qualifications
Bachelor s degree in computer science, Information Technology, or a related field.
Experience in IT incident management and IT service management.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
ITIL certification is a plus.
Sumeet Chhatwal
Sr Technical Recruiter
Lenmar Consulting, Inc.
1440 Plaza Five, Suite 1440
Harbor side Financial Center
Jersey City, NJ 07311
Seniority level
Entry level
Employment type
Contract
Job function
Management and Manufacturing
Industries
Information Technology & Services
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