Cybertec, Inc

Incident Management

Cybertec, Inc Malvern, PA
Cybertec, Inc

Incident Management

Cybertec, Inc Malvern, PA
5 months ago
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Looking for a junior profile - NO H1B/CPT

Incident Management

Rate: $40/hr. C2C

Duration: 12 months

Location: Malvern, PA

Experience : 5-7 years' Experience

Responsibilities

  • Supports major IT systems incident management processes and resolutions.
  • Supports team in coordinating appropriate resources to resolve critical incidents in accordance with service level agreements and operational level agreements.
  • Supports effective communication during a major system outage, ensuring IT management and the businesses are kept updated until the incident is resolved.
  • Supports documentation and chronology of events during incident management conference calls.

Qualifications:

  • Incident Management
  • Effective communication (written and verbal)
  • Respond with a sense of urgency
  • Process oriented
  • Technically inclined across multiple IT platforms

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    IT Services and IT Consulting

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