Implementation Specialist

Who we are:

EverTrue is the leading advancement software that supports fundraising efforts at educational institutions and non-profit organizations. EverTrue merged with ThankView in October 2021 in an effort led by Rubicon Technology Partners. We are a fun, smart, mission-driven team that is passionate about the work we do!

Our mission is to build relationships, inspire generosity, and improve lives. By connecting institutional data with dynamic insights from various integration partners, we provide education fundraising professionals with everything they need to engage alumni, raise support, and measure success. Today, hundreds of higher-education and K-12 institutions rely on EverTrue to better engage, identify, prioritize, and manage their fundraising prospects.

We are a remote-first, U.S.-based company supporting employees in over 30 states with our team striving to share knowledge, celebrate accomplishments, think creatively, and have fun along the way.

At EverTrue, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job posting. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and evolve alongside us, join our team!

EverTrue is an equal opportunity employer and is committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We embrace diversity, equity, and inclusion to enhance employee engagement, client satisfaction, and external partnerships/relationships. We believe that the more inclusive we are, the better we will be together. Diversity is not something we do, it's who we are.

Who you are:

• (Required) You have at least 3 years of experience in Donor Relations/Advancement Services. Experience in donor reporting is a plus!
• You have excellent problem-solving, project management, and objection handling skills.
• You have experience using project management tools and Excel.
• You are a self-motivated and positive professional with a team-first mindset.
• You have experience with implementation and process improvement and are excited to help develop implementation processes.
• You are business-minded, framing all potential projects in terms of revenue impact and/or cost reduction, whether they are initially rooted in technical/design debt, customer feedback, or new market opportunities.
• You are curious technically, interested in learning new systems, and able to translate technical ideas to non-technical audiences.
  
  

How you'll contribute to the team:

• You will lead successful customer implementations and product upgrades.
• You will serve as a client-facing project manager for customization project requests.
• You will confer with clients to understand their current business practices, guiding them towards standardization and best practices.
• You will proactively identify opportunities for onboarding process improvement across all tasks and milestones to meet client's objectives and priorities.
• You will assist in the testing and development of an implementation process for new modules and features, ensuring that all procedures and processes are adequately documented, functional, and relevant for team members.
• You will collaborate with other Customer Operations team members, providing support and looking for opportunities to train on additional products to continue to provide a seamless customer experience.
  
  

Why you'll love to join our team:

• We offer competitive compensation, the range for this role is $65K - $75K, we also cover 80% of your healthcare premium, we're a remote first environment with no plans to return to office, and our best happiness and well-being perks are valued at $25K.
• Take a True Adventure on us, after your first year we'll give you $2,000 to go on vacation, and enjoy your True Birthday, where you'll get your birthday off, and EverTrue will donate to a charity of your choice.
• Develop yourself with our True Growth perk which allows you a stipend to invest in yourself personally and professionally
• When it comes to work life balance, we offer discretionary time off, 12 holidays, 8 sick days, half-day summer Fridays, a recharge week at the end of the year, and monthly Flex Fridays
• We want to ensure that you are excited, happy, and find fulfillment in your work.