Implementation Consultant

Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world.

Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space.

We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture.

This role will be responsible for managing successful implementations of the Sphera Supply Chain Sustainability (SCS) software platform. This is a highly visible role that requires excellent client- and partner-facing communication, documentation, project management, and technical skills. You will lead the customer implementation, including governance, timeline, resources, and managing the scope of the project with project partners. You will document a customer’s progress, risks, decisions, and the overall customer health. You will focus on maximizing customer delight and be an advocate for the customer experience in all conversations across Sphera SCS. You thrive in a high-performance, entrepreneurial environment, work well as part of a dynamic cross-functional team, and can drive business process efficiencies.

Key Responsibilities

• Deliver 'above and beyond' customer service through all stages of the implementation
• Serve as a primary point of contact for internal teams and external contacts during all phases of the software implementation
• Manage the successful delivery of multiple, concurrent Sphera SCS implementation & services projects from start to finish
• Translate customer requirements, objectives, and goals into actionable implementation plans with set priorities, tasks, deadlines, and schedules
• Collaborate with stakeholders across departments to design, validate, and deliver a successful onboarding experience for enterprise customers with complex use cases
• Be an expert on the Sphera SCS product and effectively train customers and suppliers on the best use of the technology to realize full value
• Dutifully maintain internal and external customer documentation using a variety of applications
• Proactively communicate project status, achievements, KPI’s, customer satisfaction, and performance against objectives to management & peers
• Identify and determine the impact of changes to project scope and contract terms and collaborate with customer success to identify new opportunities
• Document lessons learned, conduct project reviews, and recommend process improvements
• Set clear expectations with internal and external teams, and hold yourself and other internal resources accountable for deadlines and deliverables
• Collect customer product and service feedback to provide ongoing recommendations and serve as the voice of the customer to internal teams
• Think creatively about ways to improve the relationship with the customer
• Understand and ensure customer contractual commitments are being met
• Work effectively with remote team members and customers based in multiple time zones
• Embrace learning, continuous improvement, and strive to embody Sphera SCS’s core values
• Other tasks as deemed necessary or appropriate
  
  

Basic Qualifications

• 2+ years experience in a project management, project consulting or customer relationship management position
• Professional experience with enterprise SaaS software
• General knowledge of corporate sustainability, sustainable procurement, & ESG reporting practices.
• Confidence when speaking directly with customers, with strong oral and written communication skills
• Results, outcomes-based, and detail oriented with demonstrated analytical and quantitative skills
• Excellent cross-functional team leadership, communication, and customer service skills
• Ability to think clearly and analytically, solve problems, and prioritize work on project ideas that grow market share, and improve customer experience
• Proficient with MS Office suite (Excel, PowerPoint, Word) & Google suite (Docs, Sheets, Slides)
• Experience with survey methodology, data collection, and questionnaire design preferred
• Fluency in English required, other languages a plus
  
  

Pay

$82,400.00 - $123,600.00 + Eligible for Variable Compensation Plan

Benefits

Commensurate with relevant qualifications and experience

• Medical, Dental, and Vision Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Retirement Plan with Company Match
• Life and Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Paid Time Off and Holidays
• Flexible Working Schedule
  
  

Sphera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.