Hotel Front Desk Agent (Part Time)
Hotel Front Desk Agent (Part Time)
Spooky Nook Sports
Hamilton, OH
See who Spooky Nook Sports has hired for this role
Job Details
Description
The Hotel Front Desk Associate is responsible for accommodating guests of the Warehouse Hotel in a welcoming manner while always upholding a professional demeanor. Demonstrate good teamwork, working alongside of other front desk associates. This position reports to the Front Desk Supervisor and Front Office Manager
Benefits
Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.
As a Part-Time team member of the Nook, you will enjoy:
Description
The Hotel Front Desk Associate is responsible for accommodating guests of the Warehouse Hotel in a welcoming manner while always upholding a professional demeanor. Demonstrate good teamwork, working alongside of other front desk associates. This position reports to the Front Desk Supervisor and Front Office Manager
Benefits
Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.
As a Part-Time team member of the Nook, you will enjoy:
- Free individual membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price).
- 1.5x your hourly rate of pay for holiday hours worked
- 35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate
- 35% off all Nook apparel
- Free child watch
- Discounts on birthday parties, personal training, event space rental, and more!
- Discounts at participating local restaurants and businesses
- Greet, register, and assign rooms to guests
- Issue room keys
- Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor.
- Answer inquiries pertaining to hotel services, registration of guests, recreational facilities in complex and around the complex, shopping, dining, entertainment, and travel directions
- Keep records of room availability and guest accounts
- Compute bills, collect payments, and make change for guests
- Make and confirm reservations
- Post charges (such as room, food, telephone) to ledger
- Make restaurant, transportation, or entertainment reservations, as well as arrange for tours
- Sell a variety of seasonal tickets
- Assist in delivery of luggage, fruit baskets, flowers, etc. to Guest Rooms
- Answer, screen, and route outside calls
- Supply information to callers and record messages
- Perform clerical duties such as typing, group arrival preparations, proofreading, and mailing brochures and information to guests
- Report tasks to maintenance, housekeeping, common area, and management using multiple communication processes
- Record and set up all wake-up calls
- Record lost and found items into Visual One and coordinate with housekeeping the mailing of all articles to Guests
- All other duties assigned
- 18 years of age or older
- High School Diploma or equivalent
- Dependable transportation to and from work
- Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
- Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
- Availability to work a flexible schedule that can include evenings, weekends, and/or holidays as needed
- Integrity to safeguard confidential information
- Authorized to work in the United States
- Previous experience in a guest-focused environment
- Highly dependable with a history of consistent attendance and punctuality
- Guest-focused/service-oriented; ability to see big picture and impact on company. Supports Company mission as serves as an advocate for its products and services
- Self-starting and motivated with the ability to work independently and take initiative
- Ability to multi-task and balance multiple projects/duties at once
- Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
- Trustworthy and honest; takes accountability when appropriate
- Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
- Ability to remain calm in tense or stressful situations.
- Experience communicating with individuals of diverse demographics
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals
- Bilingual in English and Spanish is a plus
- Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
- Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 25 lbs occasionally.
- Noise Level: The noise level in this environment is typically moderate.
-
Seniority level
Entry level -
Employment type
Part-time -
Job function
Management and Manufacturing -
Industries
Hospitality
Referrals increase your chances of interviewing at Spooky Nook Sports by 2x
See who you knowGet notified about new Front Desk Representative jobs in Hamilton, OH.
Sign in to create job alertSimilar jobs
People also viewed
-
Part Time Guest Service Representative
Part Time Guest Service Representative
-
Front Desk Agent - Limelight Snowmass
Front Desk Agent - Limelight Snowmass
-
Virtual Front Desk Receptionist
Virtual Front Desk Receptionist
-
Receptionist / Front Desk Specialist - 145513
Receptionist / Front Desk Specialist - 145513
-
Front Desk Representative
Front Desk Representative
-
Front Desk Agent
Front Desk Agent
-
Front Desk Agent
Front Desk Agent
-
Virtual Front Desk Receptionist
Virtual Front Desk Receptionist
-
Virtual Front Desk Receptionist
Virtual Front Desk Receptionist
-
Medical Front Desk Receptionist
Medical Front Desk Receptionist
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub