LoneStar Voyages is a premier travel agency dedicated to providing exceptional travel experiences to our clients. With a focus on personalized service and unforgettable journeys, we strive to exceed expectations and create lasting memories for our clients.
Job Description:
As a Home-based Hospitality Manager at LoneStar Voyages, you will play a pivotal role in ensuring the highest level of hospitality for our clients throughout their travel experiences. Working remotely, you will oversee and manage all aspects of hospitality services, including accommodations, dining, and leisure activities, to ensure a seamless and memorable travel experience for our clients.
Responsibilities:
Client Relations: Serve as the primary point of contact for clients regarding hospitality-related inquiries, ensuring prompt and professional responses to meet their needs and preferences
Accommodation Management: Coordinate and manage hotel bookings, villa rentals, and other accommodations for clients, ensuring they meet quality standards and client expectations
Dining Arrangements: Assist clients in selecting and booking dining reservations at restaurants, cafes, and other dining establishments, providing recommendations based on their preferences
Leisure Activities: Arrange and coordinate leisure activities, excursions, tours, and other experiences for clients, ensuring they align with client interests and preferences
Concierge Services: Provide personalized concierge services to clients, including arranging transportation, procuring tickets to events and attractions, and fulfilling special requests
Vendor Management: Build and maintain relationships with hospitality vendors, including hotels, restaurants, tour operators, and transportation providers, to ensure high-quality service delivery
Client Satisfaction: Monitor client feedback and satisfaction levels regarding hospitality services, proactively addressing any issues or concerns to ensure a positive experience
Team Collaboration: Collaborate with other team members, including travel advisors and reservation specialists, to ensure seamless coordination and exceptional service delivery
Benefits:
Competitive salary package
Health, dental, and vision insurance options
Retirement savings plan (401k) with company matching
Paid time off and holidays
Opportunities for professional development and advancement within the company
Employee discounts on travel services and products
Positive and collaborative work environment within a passionate team of travel enthusiasts
Qualifications:
Bachelor's degree in hospitality management, tourism, business administration, or a related field; additional certifications or training in hospitality management is preferred
Proven experience in hospitality management, guest services, or a similar role within the travel industry
Excellent communication skills, both verbal and written, with a professional and customer-focused demeanor
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
Proficiency in using hospitality management software, online booking platforms, and Microsoft Office Suite
Ability to work independently and remotely, demonstrating self-motivation and discipline to meet performance targets and client expectations
Customer-centric mindset with a commitment to delivering exceptional service and ensuring client satisfaction
Flexibility to adapt to changing priorities and work schedules to accommodate client needs, including occasional evenings, weekends, or holidays
Join our team at LoneStar Voyages and help us deliver unforgettable hospitality experiences to our clients from the comfort of your own home!
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Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Internet Publishing
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