Head of Design

Position Title: Head of DesignReports to: VP of MarCom

SCI Summary: SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health's Targeted Case Management and Supports Planning work models as well as a concierge level geriatric care management and care partner model.

Position Summary: The Head of Design manages all aspects of Service Coordination Inc.'s (SCI) creative output, bringing designs to life. Reporting to the Vice President of Marketing and Communications, this role will inspire and guide creative work that breaks through the clutter, reinforces SCI core values, and engages key audiences through high visibility projects including a website refresh, campaigns, and brand folder. This role will also lead the implementation of new processes and practices to improve the efficiency of the design department for strengthened and clarified brand resonance.

SCI Team Member Expectations: All SCI team members are expected to: Ensure services provided follow the organization's mission statement, core operating values and policies and procedures. follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintains compliance with federal, state, and local employment laws and regulations; follow self-direction and person-centered planning procedures and philosophy; and to foster a culture that values diversity.

Essential Duties

• Develop and execute a brand folder containing creative style guides and modernized assets with compelling materials that engage audiences, elevate storytelling, and increase brand awareness.
• Lead ideation, art direction, and design to enhance brand guidelines and toolkits for internal and external stakeholders.
• Contribute hands-on to crafting the design of visuals, video concepts, and campaigns including assets for social media, newsletters, blog articles, templates, and presentations. Print design projects include promotional materials, signage, and event swag.
• Analyze trends in asset or design performance to inform iterations as part of a continual effort to align with goals.
• Collaborate with internal teams to assess departmental needs and proactively develop process improvements to enhance how we work and design products.
• Direct Team Members and creative partners or vendors to be on-brand, conceptually interesting, and execute work at the highest levels.
  
  

Supervisory Duties

• Manage Design Services Team Members
  
  

Education Required

• Bachelor's Degree
  
  

Experience Required

• 10+ years of experience designing creative projects to elevate brands, within digital and print formats.
• Be an innovative thinker, flexible, an idea generator that strives for growth, novel approaches, and solutions.
• Must support person-first ideology and have a passion for driving equity and access for people with disabilities or medically complex needs.
• Possess a strong ability to recruit, hire, and retain a multi-disciplinary team with a keen eye for culture builders.
• Demonstrate experience balancing process and productivity, iterative cycles, and learning.
• Have a passion for accelerating team efficiency by improving processes and workflows within the team and cross-functionally.
• Must be a hands-on and collaborative project manager, excited to roll up your sleeves.
• Software and Platforms Preferred:
• Project Management Platforms: Smartsheet, Asana, Wrike, Adobe Workfront, Lytho (InMotion)
• Creative and Office Software: Adobe Creative Suite, Microsoft Office, Apple Keynote, Canva
• Digital Asset Management: Brandfolder, Extensis Portfolio
• Content Management: Adobe Experience Manager, Drupal
• Web and Protoyping: Wix, Squarespace, WordPress, Figma
  

SCI Value Related Competencies

• People Come First (Customer Focus): Thinks and acts with people we support in mind when making decisions. Dedicated to meeting the expectations and requirements of internal and external shareholders, uses information and feedback to improve services.
• Building Relationships and Connections: Interpersonal savvy. Relates to all kinds of people. Builds appropriate rapport, uses diplomacy and tact, diffuses high-tension situations comfortably. Establishes and maintains meaningful connections within the community and the organization (internal and external stakeholders)
• Education (Informing Others): Quickly finds common ground to solve problems. Is seen as a cooperative team player. Provides coaching and mentoring to team members. Consistent communicator, provides team members with the tools they need to perform their jobs in a timely manner. Explores all available options to make the best decision for internal and external holders
• Diversity: Values, appreciates and honors the ways in which cultural differences can create value in organizations. Is service oriented: Demonstrates a commitment to the philosophies for services and the goal of independence for the people we serve. Raises awareness in communities to appreciate the similarities and unique gifts of each person. Interacts with all kinds of team members equitably, deals effectively with all races, nationalities, cultures, disabilities, ages, and genders, supports equal and fair treatment and opportunity for all.
• Driving Solutions (Perseverance): Pursues all initiatives with energy, drive, and the goal to succeed.
  
  

Job-Specific Competencies

• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
• Builds Networks: Effectively building formal and informal relationship networks inside and outside the organization
• Being Resilient: Rebounding from setbacks and adversity when facing difficult situations
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Cultivates Innovation: Creating new and better ways for the organization to be successful
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions
• Decision Quality: Making good and timely decisions that keep the organization moving forward
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Drives Results: Consistently achieving results, even under tough circumstances
• Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
• Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
• Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies
  
  

Physical Demands: Generally, presents standard office environment. Must be able to remain in a stationary position >95% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment. May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds. Vision abilities required by this job include close vision. Ability to operate a motor vehicle. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations.

IT Roles must be able to position self to maintain computers and equipment, including under desks and in server room(s). Frequently moves equipment weighing up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This job description is subject to change at any time.

• SCI does not sponsor for immigration, including for H1B, TN, and other non-immigrant visas, for this role.
  
  

Disclaimer: The recruitment process is approved by Service Coordination Inc.’s Recruitment Committee and subject to change based on business needs.

In recognition of the continuing COVID-19 pandemic, Service Coordination Inc (SCI) is committed to maintaining a safe and healthy workplace. Because of this, SCI is requiring all new hires to be fully vaccinated. New hires will be required to provide proof of vaccination status as part of the on-boarding process. SCI provides reasonable accommodations, absent undue hardship, for medical reasons under ADA and for employees with sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated. You may request reasonable accommodation or other exemption to Sonji Ashford at sashford@sc-inc.org.

Service Coordination is an equal opportunity employer and committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture or protected hairstyle, veteran status, or genetic information. Service Coordination is also committed to providing equal opportunity and access to individuals with disabilities by ensuring reasonable accommodations are provided to participants in the job application or interview process. To request a reasonable accommodation, contact Kathryn Eckert at kathryn.eckert@sc-inc.org or 410-218-5581.

SCI does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.