From growers to suppliers to consumers, the agriculture and food ecosystem is facing a fundamental shift that is reshaping the future of food. At Smartwyre, we’re helping our customers adapt to this changing environment by leveraging data and technology to make more informed business decisions. AgTech is poised for digital growth and we’re at the center of that opportunity.
Today, Smartwyre consists of a team of approximately 100 full-time professionals organized across our Product, Engineering, Customer Success, Data Operations, Marketing, Sales, and Corporate functions.
We’re a "remote-first" company with core teams in Denver, CO; Raleigh-Durham, NC; and London, United Kingdom. Come join us!
About The Role
The Head of Customer Success is responsible for developing and implementing strategies to improve customer satisfaction, retention, and growth. This role requires a combination of leadership, customer advocacy, and data-driven decision-making to ensure that customers receive value from a company's products or services. This is a key leadership role on our Customer Success team, working directly with our largest enterprise customers – managing and expanding our most important relationships.
What you’ll be doing at Smartwyre in this leadership role:
Setting a vision: Establishing the overall strategic plan for the customer success directors / managers
Driving strategy: Developing and implementing strategic engagement plans to enhance customer satisfaction, retention, and account growth
Focusing on customers: Ensuring a customer-centric focus across all business functions; analyzing data to drive customer engagement and growth
Communicating ROI: Delivering and communicating ROI throughout the customer lifecycle
Driving business performance: managing the financial model for the team, including projections of costs and new hires, and forecasts of renewal, NRR, and upsell rates
Our Ideal Candidate
You have a passion for working with enterprise customers and will use your 10+ years of experience as a customer success leader to engage with senior leaders and demonstrate ROI
You possess grace under pressure to thrive in a fast-paced environment, maintaining professionalism while under tight timelines
You understand SaaS businesses - with deep knowledge of both the subscription and renewal models
You're a strategic thinker with experience in a consulting capacity – building strategic plans to improve a customer’s business performance using software
You have a "nerdy" passion for leveraging data to connect and deliver value for customers
You embrace owning a number - helping drive success renewals, expanding customer ARR, and managing growth in NRR
What We Offer
Competitive salary
Healthcare
401k contribution match
Remote working culture
Please know we are currently not hiring candidates that reside in any of the following US states: CA, OR, WA, NV, AZ, NY, MA, IL, MI, NJ, CT, OH. However if you are open to relocation the please still apply and include that in your application.
Compensation package also includes incentive bonus target and equity options.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Software Development
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