Cobrowse is a leading provider of collaborative browsing solutions for customer-focused businesses across the world. Our solutions for web and mobile applications deliver excellent customer experiences when it matters most. How your sales and support functions perform at critical moments is key to establishing trust and long-term customer loyalty. That’s why we are dedicated to one thing: delivering the most powerful, flexible, and trustworthy co-browsing solution in the world.
Job Summary
We are seeking a driven Head of Customer Success to lead our customer success initiatives. This pivotal role involves developing strategies to maximize our customer’s success and outlining playbooks for the entire post-sales customer journey from implementation through renewal. This position is crucial for guiding the company through a significant growth phase, with the goal of creating infrastructure for scale.
The ideal candidate will have some smaller-company experience where they have had to roll up their sleeves, while also having a track record of contributing successfully to a company's growth.
Key Responsibilities
Relationship Building: Develop and maintain strong, long-lasting relationships with key stakeholders at client organizations.
Value Delivery: Continuously drive value for clients by understanding and serving their needs.
Advocacy and Insights: As the primary point of contact with clients, you’ll be in the strongest position to champion client interests and feed strategic insights back to the company.
Infrastructure for Scale: Develop and implement operational excellence across processes and playbooks for quarterly business reviews (QBRs), contract renewals, expansion opportunities, and review of key business metrics.
Qualifications
Highly motivated individual with strong desire to win
Natural born problem solver with ability to operate in a fast-changing growth environment and juggle multiple initiatives at once
Committed to continual learning and improvement
Polished written and verbal communication skills in English language, with the confidence to interface with enterprise-level stakeholders
Comfortable understanding technical concepts, with attention to detail
What We Offer
Competitive salary and benefits package, including profit sharing
A fast-paced, innovative environment
Career growth and development opportunities
A collaborative and supportive team culture
To be considered for this job, please email zac+recruiting@cobrowse.io with a quick synopsis of what caught your interest about this role and a link to your LinkedIn profile.
Employment type
Full-time
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