As a key early member of the team at Clearbrief.ai, you’ll be building the future of the justice system from the ground up. Working closely with our CEO, Clearbrief’s Account Executives and our team of experienced engineers and data scientists, you will play an important role in helping onboard and engage customers onto our platform.
Don’t worry if you don’t have expertise across every single one of the areas listed below. We’re looking for candidates who excel in a few of these responsibilities and are open to expanding their knowledge. We are a remote-first, flexible work environment that values results and innovation.
Responsibilities
As Clearbrief’s Head of Customer Success, you will manage the Customer Success team and work closely with the entire Clearbrief team to:
Lead and manage the customer success team, focusing on product adoption, user engagement, and revenue growth across customer base of boutique firms and enterprise customers
Refine onboarding processes and customer journey strategies
Optimize customer success pipeline and implement engagement strategies to expand usage and ensure delighted customers
Refine upsell processes and expansion within user base
Own and drive key performance indicators for customer usage, engagement, and expansion
Act as a brand ambassador, providing excellent customer support and product expertise
Collaborate with sales and marketing teams to communicate product features effectively
Become an expert in target customer personas and translate that expertise into customer success operational strategy
Manage escalated support issues and enhance scalable processes for issue resolution
Gather and translate customer feedback into actionable insights for product improvement
Stay updated on product developments and represent the customer voice in team meetings
Qualifications
5+ years of customer-facing experience, with 1-2 years in team leadership
Proven track record in customer success management
Experience with CRM systems and customer support tools
Strong teaching and training skills, particularly for complex topics
Creative and detail-oriented approach to problem-solving
Excellent communication and interpersonal skills, with ability to handle pressure
Results-driven mindset and process improvement capabilities
Ability to translate technical features for non-technical users
Experience in collaborating with sales teams to build customer relationships
Adaptable to dynamic environments with strong prioritization skills
Bachelor's degree or equivalent experience required
Legal or legal tech experience is a plus, but not required
About Us and How To Apply
Clearbrief is an innovative platform for professional writing that is leveraging cutting-edge AI to improve the justice system’s focus on the evidence. We’re a first mover in this space and generating tons of excitement in the legal world. We are working to reduce the billions of dollars spent in the justice system on manual and tedious tasks involved in evaluating the accuracy of court filings, and ensuring that case outcomes are driven by facts instead of bias and conjecture.
We are a diverse, women-led team that thrives on humor and collaboration. We’re fostering a work environment where BIPOC, women, and LGBTQIA+ employees will do the best and most fulfilling work of their careers.
To apply, please send an email, including your resume to hiring@clearbrief.ai
Read about Clearbrief’s new Generative AI features!
2023 Litigation Technology of the Year LegalWeek
2022 New Law Company of the Year, LegalWeek
2022 Best New App - Clio Cloud Conference
2021 Startup of the Year, American Legal Technology Awards
Get Clearbrief from the Microsoft AppSource Store
Employment type
Full-time
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