Oversees the club’s entire golf operation to provide the highest standards of excellence for member engagement. Plans and coordinates a golf event season that the membership will respect and enjoy. Manages the AGM award winning golf shop retail operation. Ensures proper communication between departments and keeps the membership well informed.
Key Responsibilities as Head Professional:
Oversees golf operations including tournaments, rules, tee sheet activity, merchandise inventory, range operations, player service operations, and cart fleet.
Assists in the development and day-to-day tracking of the budget and business plan. Helps to control expenses in relation to revenues.
Creates a member service-oriented atmosphere that promotes the game of golf and meets the needs of the members. Ensures that associates provide a high level of customer service.
Works closely with club management on a daily basis to ensure timely communication and to establish good working relationships.
Prepares work schedules and assigns associates areas of responsibility.
Performs payroll tasks as scheduled and makes adjustments prior to submitting to payroll. Monitors hours to maximize productivity and minimize overtime.
Provides leadership and vision to golf staff, building people, and preparing them for career advancement.
Provide golf instruction through lessons and clinics to members and guests.
Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
Assures that effective orientation and training are given to each new associate. Develops ongoing training programs.
Monitors business volume forecast and plans accordingly in areas of work force, productivity, costs and other expenses.
Responsible for implementing and maintaining excellent service to achieve member satisfaction.
Incorporates safe work practices in job performance.
Regular and reliable attendance.
Performs other duties as required.
Minimum Requirements for the Head Professional:
Bachelor’s degree (BA) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
Other Qualifications:
Must be PGA member or have completed Level II of the PGM program
Experience with computerized POS, Golf Genius, and tee time system.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Hospitality
Referrals increase your chances of interviewing at Troon by 2x