Global Tourism Services Manager

Job Details Job Location Corporate Office - Philadelphia, PA Description Here at the Philadelphia Convention & Visitors Bureau, we are excited about the return of travel and look forward to welcoming visitors from around the world back to our amazing city. The resilient, diverse, and welcoming nature of our city is what drives us forward, and it's our talented staff that enables the PHLCVB to continually raise the bar. We are currently searching for a Global Tourism Services Manager to join our team. POSITION SUMMARY The Global Tourism Services Manager works hand-in-hand with the Global Tourism Sales team and provides client service support, including planning and implementation of familiarization (FAM) tours, site inspections, industry meetings, sales calls engagements, trade show participation, and handling promotion winner prize attainment and fulfillment. Additionally, the Global Tourism Services Manager serves as a liaison with PHLCVB partners on global tourism opportunities and trends through service visits, developing and executing partner-facing educational programming, and the organization of Global Tourism Update Meetings and the Global Tourism Summit. The Global Tourism Services Manager is also responsible for special projects within the Global Tourism Division, including but not limited to sales content development and updates, reporting, and Simpleview data management. PRIMARY DUTIES AND RESPONSIBILITIES Familiarization Tour Services: Works with the Global Tourism Sales Managers and international representation firms to plan and confirm FAM tour itinerary arrangements for international and receptive tour operators. Hosts travel trade clients on FAM trips in Philadelphia in partnership with the Global Tourism Sales Managers and when they are unavailable and/or out of the office attending trade shows or sales missions. Organizes meetings and site visits for international tour operators, receptive tour operators and online travel agencies with PHLCVB partner hotels and attractions to expand their Philadelphia product offerings. Works with the Global Tourism Sales Managers to maintain complete FAM tour and site visits records in Simpleview and supporting materials in an organized manner on the shared drive, including the blackout calendar, the FAM activity calendar, itineraries, customer lists, photos, and feedback survey responses. Client Support Services: Assists the Global Tourism Sales Managers in fulfilling client requests for information on the destination and provides introductions to PHLCVB partners as necessary in a timely manner. Handles general information requests from PHLCVB members, tour operators, receptive tour operators, local organizations, and media via email and phone. Assists the Global Tourism Sales Managers in sending out leads via Simpleview on behalf of clients to PHLCVB partner hotels and attractions and organizes responses. Assists with trade and consumer promotions, including prize generation and winner fulfillment logistics. PHLCVB Partner Engagement Services: Manages the organization and execution of special events for educating stakeholders, clients and partners, such as the Global Tourism Update Meetings and the Global Tourism Summit, including securing a venue, negotiating the F&B and A/V packages, developing a theme, agenda, content, and ROS, securing and coordinating guest speakers, managing internal and guest speaker presentations, developing and distributing marketing emails, overseeing the event execution, and collecting and implementing event optimization feedback. Attends local industry events on behalf of the Global Tourism Division on a regular basis. Builds relationships and educates partners interested in working with the Global Tourism department about international tourism sales, marketing, media relations and familiarization tour opportunities. Tradeshow Support Services: Works with the Global Tourism Coordinator to organize and handle all logistics for the Global Tourism team participation at the IPW tradeshow, which includes but is not limited to handling registrations, accommodations, meeting space, team dinner location, appointment scheduling, and coordination with the marketing team on booth and event presence. Works cooperatively with Pennsylvania partners to host an IPW Pennsylvania themed client event. Attends industry tradeshows on behalf of the Global Tourism Division as needed. Special Projects: Works with the Vice President of Global Tourism to develop the onboarding schedule for new Global Tourism team members and supervises their onboarding experience. Assists with compiling an annual Philadelphia International Airport grant report documenting how provided funds were utilized and what ROI was achieved. Performs other duties and engages in special projects as assigned. Administration & Reporting: Assists the Global Tourism Division with Simpleview database input, management, and optimization. Develops and maintains contact lists of preferred industry partners (hotels, restaurants, transportation companies, attractions, etc.) for the Global Tourism Division in an online file sharing program and/or Simpleview. Proactively researches new and upcoming developments and additions to the tourism products in Philadelphia and updates sales presentation materials and content accordingly. Oversees Global Tourism's promotional gift item inventory and works with the Tourism Coordinator to handle reorders of existing or new brand compliant giveaway items. Qualifications Education/Experience: Bachelor's degree in related field plus four or more years' experience in areas outlined above (or equivalent combination of education and experience). Prior professional experience in tourism/hospitality is required. Multi-lingual skills preferred. Required Skills: Knowledge of Philadelphia and the hospitality industry contacts, including but not limited to destination positioning, hotels, attractions, experiences, and special events is a plus. Preference for someone with experience from a Philadelphia hotel or attraction, or experience in sales and events management. Excellent organizational skills, detail oriented, and ability to meet deadlines. Excellent written, verbal and interpersonal skills and ability to think creatively. Self-starter; embodies an entrepreneurial spirit. Skilled at working both on own and in a team environment. Ability to prioritize and handle multiple projects simultaneously in a fast-paced environment. Ability to communicate effectively with people from varied cultural and ethnic backgrounds. Proficient knowledge of all products in the Microsoft Office suite (MSWord, Excel, PowerPoint, Outlook). Experience with Simpleview is a plus. Fluency in spoken and written English. Fluency in at least one other language is preferable. Flexibility to work nights and weekends for familiarization tours, partner events, and sales engagements. The PHLCVB is an Equal Opportunity Employer. We respect and seek individuals of a diverse background and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.