Full-Time Showroom Team Lead
Description
ABOUT THE ROLE:
You are passionate about fashion and have a way of delivery customer service that is simply top-notch. You are a great mentor and team player, and you understand what it takes to help and support everyone so together we succeed as a team. In addition, the following also describes you:
Of course you will get great compensation, but there are a few things that set us apart.
ABOUT THE ROLE:
- A generous suiting allowance, we want you to really love what we sell and to look great in our product.
- Regular competitions and team building events. Whether a learning event with food or a birthday meal out we want out teams to be connected.
- Incredible growth an opportunity – so if you have the ambition and drive, with the skills to back it up, you will be able to develop as we grow.
- Compensation: $19.00
- Help achieve daily goals in order to drive sales and maintain customer service
- Focus on driving key metrics to meet revenue expectations
- Assist with the execution of daily operational requirements including: floor management, staff breaks and daily schedule management
- Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a head of store
- Hold staff accountable for metric-based goals and drive results through key performance indicators to drive key company metrics and meet revenue expectations
- Held accountable for personal metric-based goals
- Daily management of detailed customer appointment calendar to ensure every customer’s satisfaction and excellent experience
- Ensure customers experience is both seamless and unforgettable by leading by example and managing team in the moment to uphold Indochino’s customer experience standard
- Expected to manage customer issues with professionalism, tact and bottom-line point of view
- Expected to bring feedback, ideas, and information forward to elevate merchandise and operational efforts
- Acts as one of the subject matter experts on fit, product, and customer experience at Indochino both online and offline.
- Assists the Showroom Management Team in training and onboarding new Style Guides
You are passionate about fashion and have a way of delivery customer service that is simply top-notch. You are a great mentor and team player, and you understand what it takes to help and support everyone so together we succeed as a team. In addition, the following also describes you:
- Fashion-conscious and service-oriented
- Sales and metric driven
- Strong leadership and people management skills
- Excellent written and verbal communication skills
- Keen understanding of menswear products, fit, and fit process
- Must be a self starter with strong solution oriented thought process
- Ability to remain calm under pressure and lead a team during high energy situations
- Must be able to multitask & manage time independently
- Must be able to execute on timelines and expectations autonomously
- Ability to recognize and react to changing work demands
- Strong proficiency in IOS based programs and products
- Strong proficiency in Excel & other MS Office programs
Of course you will get great compensation, but there are a few things that set us apart.
- Ground floor opportunity: influence the strategic and operational direction of Indochino’s growing retail department
- Your co-workers will be outstanding. The people here are really terrific. We’re continually learning from each other.
- We truly collaborate. You will work and partner with a variety of different teams from merchandising, technology, operations and anything in between.
- We’re shaking things up in the apparel world. If you have ambition and a strong point of view (with the skills to back it up) you’ll have a good time at Indochino.
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Retail Apparel and Fashion
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