A modern, yet cozy boutique hotel located in the Summit at Fritz Farm, the Origin Hotel offers competitive compensation, flexible work hours, and several other incredible benefits. There are always opportunities to grow within our brand - come join our team!
Job Description - Front Office Supervisor
The Front Office Supervisor is responsible for providing exceptional customer service to guests, checking guests in and out of the hotel, and answering any questions guests may have about the hotel or surrounding area. The Front Office Supervisor is responsible for supporting the Front Office Manager as well as all Front Desk Agents and Night Auditors. Individual must be well versed in front office operations and will act as Manager on Duty during some shifts.
DUTIES INCLUDE BUT ARE NOT LIMITED TO
Greet guests as they arrive and check them in to their rooms
Answer any questions guests may have about the hotel or surrounding area
Assist guests with any needs they may have during their stay
Handle cash and credit card transactions accurately and efficiently
Ensure that the front desk area is clean and organized at all times
Communicate with housekeeping and maintenance staff to ensure that guest rooms are clean and in good condition
Handle guest complaints and resolve issues in a timely and professional manner
Maintain a positive and professional attitude at all times
Monitor and maintain inventory of all retail and guest supplies
Assist with front office scheduling and managing request offs
Handle guest complaints or issues in a professional manner
Qualifications
Must have at least 2 years of front desk hotel experience
High school diploma or equivalent
Previous experience in customer service or hospitality preferred
Excellent communication and interpersonal skills
Ability to work well under pressure and handle multiple tasks simultaneously
Strong attention to detail and accuracy
Proficient in Microsoft Office and other computer programs
Ability to work a flexible schedule, including nights, weekends, and holidays
Physical Requirements
Ability to stand for extended periods of time
Ability to lift up to 25 pounds
Ability to bend, stoop, and reach
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Hospitality
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