Food and Bev/Retail Manager

As Manager of the Retail and Food/Bev Teams, you’ll be responsible for overseeing operations for the different restaurants and store fronts in the park. Those facilities include, but not limited to, a Pie 5 Pizza Kitchen, our own 7-11 Convenient Store, a “Zweet Treat” Bakery shop, and more. You would help lead the teams that work in those facilities and guide them to be at the best of their abilities.

Responsibilities include;

• Cultivate a strategic team environment that provides exceptional guest service while directing the staff and team leadership and ensuring all other team members perform at a consistently high level
• Ensure team member training programs are being followed
• Ensure staffing levels are appropriate to meet the needs of the business and maximize the guest experience by following up with the Recruiting Manager
• Lead and influence staff and team leadership through effective motivation, leveraging individual strengths to ensure guest satisfaction and maximum productivity
• Select and develop staff and team leadership for more responsibility or internal promotability
• Promote positive team member relations including effective delegation of managerial duties, fostering high team member morale, upholding operations standards, and execution of the performance management process
• Solve issues regarding cash handling and monitoring procedures
• Helping with various teams and departments within the facility, learning how they each operate, to ensure success in the day-to-day operations. Including but not limited to Activities, Retail, Entry Ticket Sales, Janitorial, Food and Beverage and more
• Guarantee sales and promotion strategies implementation in the different Merchandising points of sales
• Ensure points of sales properly exhibition, following up sales strategies
• Supervise cash availability
• Mange merchandising inventories and cash availability in the points of sales
• Understand how to track and account for inventory needs
• Conduct seamless operations within certain areas of the facility while keeping up team morale within your departments
• Understanding and following proper procedures
• Inspects to ensure that all safety, sanitation, energy management, preventive maintenance and other standards are consistently met
• Assures that all standard operating procedures for revenue and cost control are in place and consistently utilized
• More items that may be assigned by leadership
  
  

Requirements;

• 3+ year of retail experience
• 3+ Years of Food and Beverage experience
• Must have prior experience being a team lead or management experience
• Solid attention to detail
• Great communication skills
• Must be proactive
• Problem-solving skills and able to think quickly on their feet
• Have a team player mentality, who is able to work well in a fast-paced environment
  
  

Our Team Members:

• Provide excellent guest service experience
• Create a fun and exciting atmosphere
• Exhibit positive attitude, patience, and care
• Must be friendly, punctual, and reliable
• Can communicate effectively
• Have a strong focus on customer service
  
  

Pay: $50k+ Salary

What’s in it for you?

• Paid time off
• Creative & Exciting Environment
• Career Development
• Park Passes & Employee Discounts
• Health, Dental & Vision Benefits
  
  

What is KidZania? KidZania is a dynamic city built to inspire, educate, and empower kids aged 4 – 14 through immersive learning experiences! KidZania USA is just 1 of 25 parks worldwide, with our original location in Mexico City that opened over 20 years ago!

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