Field Support Specialist

About the Company: Our client focuses on construction management, solar EPC, and design-build. The company’s diverse portfolio encompasses a wide range of sectors, including luxury high-rise residential, landmark mixed-use developments, hospitality, K-12 and higher education, justice, solar energy and battery storage, and sports.

Essential Job Duties And Responsibilities

• Provide the highest level of customer service
• Use advanced troubleshooting skills to determine the root cause of issues
• Use excellent communication skills to describe issues and set expectations with customers
• Demonstrate attention to detail and follow through on projects and requests
• Support, train, and augment other team members and their skills
• Work with the helpdesk ticketing system and review open tickets daily
• Respond timely to email, phone, and other requests from customers and team members
• Laptop and Desktop support – support a wide range of hardware and software
• Mobile device support for Apple and Android devices
• Setup, deploy, and manage windows computers and software
• Microsoft Office 365 support
• SharePoint and OneDrive file sharing and sync support
• Troubleshoot basic network problems
• Basic networking fundamental knowledge such as: DHCP, DNS, VPN, VLAN, IP addresses and subnetting
• Basic configuration of routers, switches, access points
• Experience with mobile broadband internet solutions
• Proactive troubleshooting with regards to networking monitoring
• Knowledgeable in SDWAN, Radius authentication, Dynamic VPN setup
• Perform other related duties as assigned

Qualifications:

Bachelor's degree (B.A.) from a four-year college or university; or one-to-two years related experience and/or training; or equivalent combination of education and experience.

Pay range and compensation package: Contract to hire, up to $90k annually upon conversion