Field Service Technician

Job Description

Position Summary: The Field Service Technician fulfills an important role in the success of our overall organization by providing technical services to our customers on a full-time basis. The position focuses on all aspects (troubleshooting, maintenance and installation) of computerized parking and access control systems.

Reports to: Branch General Manager

Direct Reports: None

Key Responsibilities:

• Provide technical service of automated parking systems, provide timely notification of problems or delays
• Assist with project set-up, installation, and customer training
• Research and gain working knowledge via hands on and Amano McGann training on new hardware, devices and tools to provide better system solutions and installation and troubleshooting efficiency
• Follow and enforce all OSHA safety practices
• Complete PCI checklist when servicing applicable service issues
• Ensure that work orders are detailed, completed per work order SOP and “signed-off” by the client prior to leaving he work site
• Maintain and operate company fleet vehicles in a safe manner and follow company vehicle operation policies
• Ensure work area is maintained and well organized
• Complete service tickets as needed and follow up with support until the issue is ersolved
• Provide On-Call after hours and weekend emergency service as required by our customers (in rotation with other technical staff)
• Assist our sales staff in promoting the sale of new equipment/upgrades where appropriate
• Provide effective communication that creates a collaborative environment with all parties that the Field Team interacts with, including: Clients; Subcontractors; Branch staff; Support personnel; Corporate staff
• Work Overtime as needed
• All other duties as assigned
• These Key Responsibilities are general in nature and may be augmented with additional duties as determined by the needs of your manager
  
  

Work Conditions:

• Work is performed both indoors and outdoors in varying weather conditions
• Climbing, crouching and twisting is required daily
• Working overhead and bending down to service equipment is frequent
• Required to lift up to 50 pounds frequently
• Daily driving is required
• Frequent standing is required
  
  

Company Description

For more than 40 years, Amano has delivered innovative technology solutions for the parking and time and attendance markets. Amano provides sophisticated and reliable parking systems which satisfy the most demanding applications. As a subsidiary of Amano Corporation Japan, Amano McGann receives the support of a global organization generating in excess of $900 million in annual revenues and over 2,900 employees worldwide. Amano Corporation Japan is headquartered in Yokohama, Japan and was founded in 1931.

For more than 40 years, Amano has delivered innovative technology solutions for the parking and time and attendance markets. Amano provides sophisticated and reliable parking systems which satisfy the most demanding applications. As a subsidiary of Amano Corporation Japan, Amano McGann receives the support of a global organization generating in excess of $900 million in annual revenues and over 2,900 employees worldwide. Amano Corporation Japan is headquartered in Yokohama, Japan and was founded in 1931.