Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world – 25 million children twice a day – making them the most trusted mode of student transportation. The company is the proven leader in low- and zero-emission school buses with more than 20,000 propane, natural gas, and electric powered buses in operation today. Blue Bird is transforming the student transportation industry through cleaner energy solutions. For more information on Blue Bird's complete product and service portfolio, visit www.blue-bird.com.
JOB SUMMARY:
Reporting to the Field Service Operations Manager, this role is responsible for supervising and coordinating the activities of field service engineers, ensuring they have the resources and support needed to perform their tasks effectively. This role plays a crucial role in ensuring the efficient and effective delivery of field services, contributing to customer satisfaction and operational excellence. This role requires a combination of technical expertise, leadership skills, and a commitment to delivering exceptional customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Supervise, mentor and supports a team of Field Service Engineers that provide escalated technical support.
Reviews cases escalated from the Field Service Engineers and determines if the field issues related to product performance are currently or could be systemic.
Cultivate a culture amongst the team that thrives off of learning new diagnostic and tactical strategies.
Supports Service Engineers on data capture methodology
Captures relevant field data for internal team review
Supports the fabrication of short- and long-term solutions to systemic problems/issues.
Responsible for gathering the data used for creation of all service instructions for service memos, updates, bulletins and campaigns.
Organize and prioritize the deployment of field service personnel to various customer locations and ensure efficient use of resources and timely completion of service tasks.
Maintain strong relationships with customers to ensure satisfaction with service delivery by addressing and resolve customer issues promptly and effectively.
Maintain accurate and detailed records of service activities, including work performed, parts used, and customer feedback.
Perform other related duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES:
Strong technical background with expertise in school bus and/or medium duty vehicle applications.
Product familiarization for all sub-systems on school bus and/or medium duty vehicle products.
Fluency in traditional data analysis mechanics and presentation
Fluent in CAN data capturing strategies
Excellent communication and customer relation skills.
Strong problem-solving abilities and attention to detail.
Proven track record of working independently, following-through and solving problems quickly.
Proven track record of working together as a team working collaboratively to solve problems.
Excellent leadership and team management skills.
Ability to work under pressure and manage multiple tasks simultaneously.
Must be willing to travel as needed to meet operational needs and oversee field activities.
Flexibility to work outside normal business hours when required, including weekends and evenings.
EDUCATION AND EXPEREINCE:
Bachelor’s Degree in automotive-related programs such as, but not limited to, Automotive Engineering, Automotive Engineering Technology, Automotive Technology Management, Advanced Vehicle Systems and Automotive Service Technology (preferred although not required). OR
10+ years of automotive manufacturer (OEM) engineering level technical service support.
5+ years of experience in Root Cause Analysis processes & programs.
5+ years of experience using Microsoft Office suite.
2+ years of Leadership / Direct Report Management experience.
Class B CDL w/School bus & Air Brake Endorsement or ability to obtain with first 6 months of employment
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Blue Bird’s winning culture is fueled by our ability to respect, encourage, celebrate and embrace the unique perspectives of all of our employees. We are proud to be an Equal Opportunity and Affirmative Action employer who is committed to providing all of our employees with a work environment free of discrimination or harassment. We base our employment decisions on business needs, job requirements and individual qualifications, without regard to race, color, national, social or ethnic origin, religion, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Motor Vehicle Manufacturing
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