Family Services Specialist I/II
Family Services Specialist I/II
Oklahoma Department of Human Services
Muskogee, OK
See who Oklahoma Department of Human Services has hired for this role
This position is located in Muskogee, Oklahoma.
Annual Salary:
In-person training will be provided.
Minimum Qualifications:
Level I:
Preference may be given to applicants with previous call center experience.
Job Responsibilities
If you have questions, please contact DHS.Careers@okdhs.org
OKDHS is a Fair Chance Employer.
This is a position in the Oklahoma Civil Service
Announcement Number: 24-JD140
83001930/JR34144
Powered by JazzHR
rvQzbyRwl9
Annual Salary:
- Level I H14A: $37,440.00 +
- Level II H14B: $40,248.00 +
In-person training will be provided.
Minimum Qualifications:
Level I:
- Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;
- OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
- Education and Experience requirements consist of a bachelor’s degree;
- OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment
- OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree.
Preference may be given to applicants with previous call center experience.
Job Responsibilities
- This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment
- Responsibilities include interviewing, processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy, and procedures, providing clear documentation of casework, and independently performing complex tasks.
- The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms. All customer contact is handled primarily via phone incoming and outgoing calls.
- This position is designed for telework/work from home however, the employee will be training in an office setting (in person) for the first 120 days and evaluated on performance before working from home full time
- Must attend all mandatory training including a two-week training academy held in Norman, OK. (Travel and lodging paid)
If you have questions, please contact DHS.Careers@okdhs.org
OKDHS is a Fair Chance Employer.
This is a position in the Oklahoma Civil Service
Announcement Number: 24-JD140
83001930/JR34144
Powered by JazzHR
rvQzbyRwl9
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Other -
Industries
Internet Publishing
Referrals increase your chances of interviewing at Oklahoma Department of Human Services by 2x
See who you knowGet notified about new Family Service Specialist jobs in Muskogee, OK.
Sign in to create job alertSimilar jobs
People also viewed
-
Family Centered Treatment Specialist
Family Centered Treatment Specialist
-
Family Support Counselor/Therapist
Family Support Counselor/Therapist
-
Family Partner
Family Partner
-
Family & Sports Med- $285K
Family & Sports Med- $285K
-
Facilitator - Family Based Services
Facilitator - Family Based Services
-
Chief, Family Services Division, GS-0101-15
Chief, Family Services Division, GS-0101-15
-
Family Engagement Specialist
Family Engagement Specialist
-
Family Intervention Specialist - Future Opportunity
Family Intervention Specialist - Future Opportunity
-
House Manager / Family Assistant
House Manager / Family Assistant
-
Remote Family Services Administrator on Call (FSAOC)
Remote Family Services Administrator on Call (FSAOC)
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub