Executive Housekeeping Manager - Hyatt Place Buffalo Amherst

Emerald Hospitality Associates is seeking a dynamic, service-oriented Executive Housekeeper to join our team! EHA is an organization whose success is rooted in our four core beliefs: Integrity, Engagement, Quality and Community.   

What’s in it for you? When you join EHA you’ll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! EHA provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company. 

Our Company: Emerald Hospitality Associates is a hotel development and management company that prides itself on building long-term relationships with both people and organizations. We specialize in the hotel management and development of full service and upscale focused service hotels. Founded in 1999, our mission focuses on serving our guests, clients and staff as a premier hospitality management and consulting firm, applying personal and corporate integrity to each task thereby providing effective, results-oriented, innovative service that generates true value and commitment to excellence. 

JOB DUTIES AND RESPONSIBILITIES  

• Provides direction and leadership to associates in the housekeeping and laundry departments. 

• Regulates quality of cleanliness of all areas of the hotel by performing inspections and the required follow up. 

• Responsible for the inventory, purchasing, disbursement, and cost control for all housekeeping items. 

• Supervises the Lost and Found Department. 

• Communicates with Guest Services to ensure that all cleaned rooms are entered in the computer system. 

• Provides courteous guest service by responding promptly and efficiently to inquiries, requests, and complaints. 

• Make recommendations regarding housekeeping budget and manages expenses within approved budget constraints. 


• Manages the human resources function in all areas of housekeeping in order to attract, retain, and motivate associates:  hire, develop, empower, coach and counsel, conduct performance reviews, resolve problems, and provide open communication for all associates. 

• Schedules associate’s in accordance with forecasted occupancy, adjusts staffing as necessary for sudden changes in business levels. 

• Maintains information and communication sources to include log book, and other forms of communication. 

EDUCATION AND EXPERIENCE 

• Two years of college; or two to four years related experience and/or training; or equivalent combination of education and experience. 

KNOWLEDGE, SKILLS AND ABILITIES 

• Basic math skills 

• Ability to communicate effectively verbally and in writing 

• Strong leadership skills 

• Ability to exceed expectations of guests and team members 

• Excellent time management skills 

PERKS/BENEFITS 

Emerald Hospitality Associates offers a robust selection of perks/benefits that include, but aren’t limited to: Paid Time Off, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more! 

*Emerald Hospitality Group is an Equal Opportunity Employer.