Executive High Reliability Organization (HRO) Leader Coach

Security Clearance Required

Public Trust

Do you want to make a difference?

Cognosante employees are passionate about improving people’s lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. Are you ready to make a difference?

Job Description

Coach senior leaders in Veterans Integrated Service Networks (VISN) and Veterans Affairs Medical Centers (VAMC) on the execution of safety science by creating the linkage between the High Reliability Organization (HRO) principles and leadership practices. Collaborates with senior leaders to facilitate the incorporation of a Just Culture utilizing available tools and resources (All Employee Survey, Safety Culture Surveys, Customer Service Surveys) and also designing new tools, as needed, including implementation plans. Trains leaders on leadership behaviors and actions necessary to guide a cultural transformation to a culture of safety and reliability and to establish safety as a core value.

Experienced in health and wellness promotion, medical education and/or administration and health optimization. Position requires specialized experience involving clinic, industrial or educational institution research studies to resolve fundamental issues. Experience in neurological sciences, rehabilitative medicine, neurology, physical medicine, rehabilitation, counseling, primary care, preventative medicine, public health, or other medical field. Provides technical direction for problem definition, approach methodology, analysis of findings, recommendations, and implementation for complex or extremely complex projects and assignments. Operates with latitude for unreviewed action of decision.

Key Responsibilities

Provides direct support to clients both virtually and in-person to:

• Apply the art and science of High Reliability Organizations (HRO)
• Routinely collect, document, and analyze information, activities and engagements related to client’s pursuit of Zero Harm (daily, weekly or as requested)
• Collaborate to establish Specific, Measurable, Attainable, Relevant and Time-based (SMART) goals for the HRO Leader Coach / client coaching relationship
• Connect clients with existing VHA HRO resources and HRO lanes of effort
• Apply Prosci® Change Management principles and provide practical tips for managing change
• Plan and implement/mature Four Foundational HRO Practices (Leader Rounding, Safety Huddles, Patient Safety Forums, and Visual Management Systems
  
  

Required Qualifications

• Candidates must have a master’s or doctoral degree in a medical field (e.g., nursing, medicine, allied health) or healthcare administration (e.g., MHA, MBA).
• 12+ years of experience in healthcare leadership roles, with a strong preference for candidates with at least five years of prior executive level experience (e.g., CEO, COO, CMO, CNO) at the hospital or hospital system level
• Must be proficient in Microsoft Office products (MS Word, MS Excel, MS Outlook, MS PowerPoint, and MS Teams)
• Must have excellent communication, problem solving, and customer service skills. Must be able to work autonomously and collaboratively with small teams.
  
  

Candidates that do not meet the required qualifications will not be considered.

Preferred Qualifications

• Project Management Professional (PMP) certification
• Prosci® Change Management certification
• Lean and/or Six Sigma certification
• Clinical licensure (RN, MD, LCSW, etc.)
• Coaching certification
• Prior executive coaching or consulting experience
  
  

What We Offer 

Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that: 

• Ensure optimal health and productivity of our employees  
• Support employee retention and attraction 
• Provide work/life balance to ensure our employees succeed inside and outside of the office 
  
  

Compensation

$92.71 - $148.35

The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data. When determining a salary for this role, the following factors may be taken into consideration - contract-specific affordability, education, knowledge, skills, competencies and experience. The estimate displayed represents the salary range for this position and is just one component of Cognosante’s total compensation package for employees. It is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee.

Cognosante will not provide sponsorship for employment-based immigration benefits for this position.

What We Promise 

Cognosante employees are inspired by our bold mission to improve lives. To achieve this mission, we put our people first. No matter where they're located around the nation, our innovative workplaces enable individuals to apply their skills and experience to work toward a greater good.

We foster a winning culture of solution creators built on innovation, collaboration, flexibility, and work-life balance. And we invest in the next generation of diverse talent to foster an inclusive, progressive, adaptable workplace that prioritizes advancement for all. As an affirmative action employer, we are committed to equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.  

 

Your safety during your job search is important. Recruiting communications will always be sent through one of the following corporate domain emails (@cognosante.com or @accurate.com).

We will never send communications through any other domain, including @cognosantecareers.com, @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at jobs@cognosante.com