Executive Director

Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 6th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

The Executive Director is responsible for overall leadership, management, and success of their community. These responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care & services to seniors better than anyone. The Executive Director is expected to create, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.

Responsibilities

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed below:

Inspiring Others:

• Motivates individuals toward higher levels of performance that are aligned with the organization’s vision and values.
• Communicates a clear, customer focused vision, based upon a Resident Centered Model of care.
• Models a strong belief in mission, vision, and purpose.
• Clearly articulates, in words and behavior, the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo and the Leaders Serve Hallmarks.

Guiding Team Success:

• Using appropriate methods and a flexible interpersonal style, builds, motivates, and guides a cohesive team to complete team goals.
• Provides clear direction and structure for the team in order to support their success.
• Effectively manages the talent selection process by utilizing Sunrise best practices and resources.
• Embraces workforce diversity.
• Establishes stretch but realistic team goals and motivates the team to work together to achieve them.
• Shares important and relevant information with the team.
• Ensures consistent and timely orientation and ongoing training is delivered to team members.
• Focuses on building team engagement by providing team building opportunities, addressing team member concerns, and guiding the team in conflict resolution.
• Promotes the Employee Assistance Program (EAP) as a resource for team members.
• Researches and resolves Hotline Call Reports timely and effectively.

Coaching and Developing Others:

• Provides feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and supports the development of individual skills and abilities.
• Conveys performance expectations and provides timely feedback to ensure performance standards are met.
• Holds effective 1:1 meetings with direct reports.
• Provides feedback and counsels on a continuous basis.
• Supports team members’ career growth by having regular development-focused conversations.
• Utilizes and promotes Sunrise’s development programs as appropriate to prepare high-potential team members for future roles.
• Actively builds a qualified, internal pipeline for community roles and strives to promote internal team members to key leadership positions.
• Maintains compliance in assigned required training as applicable to this role to ensure that Sunrise standards are always met.

Creating a Culture of Trust:

• Fosters a work environment that encourages people to act with integrity and treat each other and their ideas with respect, creates and protects a high-trust environment by setting an example, advocates for others in the face of challenges, removes barriers to trust, and rewards others for demonstrating behaviors that cultivate trust.
• Demonstrates personal integrity and sets an example by being honest, keeping commitments and behaving consistently.
• Establishes and sustains trusting relationships by accurately perceiving and interpreting own and others' emotions.
• Listens and responds with empathy.
• Treats people with dignity, respect, and fairness.
• Creates an environment that results in team members sharing positive feedback related to trust on annual engagement surveys.
• Encourages disclosure and facilitates an open exchange of ideas.
• Advocates for both team members and residents.
• Provides frequent and consistent communication with team, residents, and the community.

Leading Change:

• Drives organizational and cultural changes needed to achieve strategic objectives, catalyzes new approaches to improve results by transforming organizational culture, systems, or products/services, and helps others overcome resistance to change.
• Identifies change opportunities that lead to improved customer service, efficiencies, cost reduction, and team member engagement.
• Creates momentum by explaining the purpose of change, taking action, and encouraging others to take action to improve organizational culture, processes, or products/services.
• Facilitates transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns.

Customer Focus:

• Ensures that the internal or external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, crafts and implements service practices that meet customers’ and own organization’s needs and promotes and operationalizes customer service as a value.
• Achieves outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.
• Leads the development and regular review of the engagement improvement plan.
• Effectively resolves customer concerns through consistent use of the problem resolution program.
• Holds consistent, effective Resident Council meetings.
• Achieves customer referrals on a regular, recurring basis and strives to be above the company average.
• Ensures that the leadership team interacts with residents.
• Maintains a commitment to say “YES” and the courage to say “NO” only when absolutely needed.
• Strives for minimal loss of residents to competitors, with a declining trend that is below company average.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required:

• College degree preferred; degree and management experience may be required per state/provincial requirements.
• Administrator’s License / certification may be required per state/provincial requirements.
• Prior General Manager/Administrator experience focused on growing both top and bottom lines; required length determined by type of community.
• Previous management experience including hiring, coaching, performance management, daily operations supervision, and leading a team through change.
• Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
• Passion for working with seniors.
• Demonstration of success in managing operating expenses.
• Ability to handle multiple priorities effectively.
• Ability to delegate assignments to the appropriate individuals.
• Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations.
• Proficient in organizational and time management skills.
• Demonstrates good judgment and problem solving and decision-making skills.
• Demonstration of proficiency in computer skills, Microsoft Office & Sunrise applications with the ability to learn new applications.
• As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety.
• Ability to work weekends, evenings, and flexible hours, available for our customers at peak service delivery days and times.