We are seeking a dynamic and sports-minded individual to join our team as an Entry Level Customer Service Coordinator. As a key member of our customer service department, you will play a crucial role in delivering exceptional support to our clientele. Entry Level Customer Service Coordinators will have a competitive spirit, excellent communication skills, and enjoy providing outstanding service. This is an exciting opportunity to join a group of like-minded individuals and apply your customer support and customer service expertise.
Entry Level Customer Service Coordinator Responsibilities
Engage with customers providing personalized assistance and resolving inquiries promptly.
Assist customers with product recommendations, order placement, and tracking.
Troubleshoot and resolve customer issues, escalating when necessary to ensure swift resolution.
Provide information and updates on products and services.
Maintain accurate customer records and ensure data integrity within the CRM system.
Collaborate with internal teams to address customer concerns, process returns/exchanges, and facilitate seamless order fulfillment.
Continuously stay updated on competitive trends, products, and industry news to better serve customers.
Entry Level Customer Service Coordinator Requirements
Passion for hitting goals and a competitive spirit to improve results.
Exceptional communication skills, both verbal and written.
Previous customer service experience
Ability to multitask, prioritize, and work effectively in a fast-paced, team-oriented setting.
Strong problem-solving abilities and the aptitude to handle challenging customer situations with patience and empathy.
Proficiency in using customer support software, CRM systems, and standard office applications.
Benefits
Competitive compensation commensurate with experience.
Growth and advancement prospects within a rapidly expanding organization.
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Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Advertising Services
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