US. Citizenship is required for this position due to Department of Defense restrictions.
Who We Are
WPS Health Solutions is a leading not-for-profit health insurer and federal government contractor headquartered in Wisconsin. WPS offers health insurance plans for individuals, families, seniors, and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS Health Solutions has been making healthcare easier for the people we serve for more than 75 years. Proud to be military and veteran ready.
Culture Drives Our Success
WPS’ Culture is where the great work and innovations of our people are seen, fueled, and rewarded. We accomplish this by creating an inclusive and empowering employee experience. We recognize the benefits of Diversity, Equity, and Inclusion as an investment in our workforce—both current and future—to effectively seek, leverage, and include diverse perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.
We are proud of the recognition we have received from local and national organization regarding our culture and workplace: WPS Newsroom - Awards and Recognition
Role Snapshot
As our Enterprise Applications Manager, you will lead the management and optimization of our ServiceNow platform, ensuring its scalability and security, while also overseeing SharePoint platform management. Your team would include 6 application analysts and developers. You will play a critical role in continuing to develop high-performing agile teams, enhancing overall user experience, and driving platform improvements that support our organization's future needs.
Lead the design and overall structure of the ServiceNow platform, ensuring alignment between business requirements/objectives and scalability for future needs.
Provide strong leadership and guidance to teams in an agile environment, fostering collaboration and a supportive work environment.
Manage and oversee the implementation of major projects across various ServiceNow modules, ensuring successful delivery within scope, schedule, and budget.
Develop and maintain platform governance standards, best practices, and policies to satisfy specific business & compliance-based needs.
Manage the SharePoint platform team to support content management and contribute to the content delivery and security strategies.
Develop and regularly report on team metrics, environment health, project status updates to multiple levels of stakeholders (management level to C suite).
How do I know this opportunity is right for me? If you:
Are an expert in ServiceNow platform management and security.
Have a background managing, or administering, content management systems at an enterprise level.
Have experience in optimizing and scaling enterprise platforms.
Create and protect boundaries of workloads and capacity planning for the team to avoid over promised solutions, burnout, and poor deliverables.
Understand content management and user experience design.
Promote a collaborative, open, transparent, and honest environment where employees feel informed, valued, seen, and heard.
Have strong emotional intelligence and interpersonal skills to build strong relationships and foster collaboration.
Trust and empower your teams, encouraging autonomy and accountability.
Think strategically and have a vision for developing high-performing teams and platforms.
What will I gain from this role?
Experience driving high-priority and transformational work in an agile environment.
Skills in managing GRC (Governance Risk and Compliance) processes within ServiceNow, ensuring compliance with industry standards and regulations.
Enhanced skills in platform management and optimization.
The opportunity to lead and mentor collaborative, diverse, and highly effective teams.
The ability to use and develop emotional intelligence, communication, and leadership skills.
Experience in empowering and motivating a team, fostering a positive and productive work environment.
The ability to apply and grow strategic thinking and vision-setting for high-performing platforms.
Minimum Qualifications
US. citizenship is required for this position due to Department of Defense restrictions.
Bachelor’s Degree in related field or equivalent post high school and/or related work experience.
5 years or more of related work and/or leadership experience.
Preferred
7 or more years of experience in ServiceNow architecture, design, and implementation, with expertise in multiple modules, including SAM, ITSM, ITOM, ITAM, SPM (Demands and Projects), Vulnerability, and GRC.
Salary Range
$125,000 ~ $155,000
The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, experience, and may fall outside of this range.
Work Location
We are a remote-first organization and offer remote work in the following approved states:
Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, South Carolina, South Dakota, Texas, Virginia, Wisconsin
Remote Work Requirements
Wired (ethernet cable) internet connection from your router to your computer
High speed cable or fiber internet
Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net)
Please review Remote Worker FAQs for additional information