Our mission is to provide patients with the highest possible quality of healthcare within an atmosphere of genuine caring. This includes recognition of the importance of quality customer service to patients, visitors, and staff. The Health Unit Coordinator (HUC) displays sensitivity and empathy to the needs of patients, visitors and members of the Littleton Regional Healthcare staff. The Emergency Department Health Unit Coordinator provides direct and indirect patient care to all patient types appropriate to the Emergency Department.
The Emergency Room HUC role is to assist in the patient flow of the Emergency Department. This includes providing delegated and assigned tasks under the supervision of the nurses and providers in the department. The position requires well-developed communication and interpersonal skills, with an emphasis on promoting customer service. Computer skills are necessary. The ED HUC must be self-directed and self-motivated in performing daily tasks as well as possessing the ability to work as part of a team. The ED HUC must be able to respond appropriately with alertness and adaptability to a fluctuating patient census under stressful situations. The ideal candidate will be either an AEMT or MA with 1+ years of experience in these roles.
PROFESSIONAL CONDUCT
Supports and contributes to the Mission and Vision of Littleton Regional Healthcare (LRH) with a continuous focus on excellence in customer service.
Establishes and maintains a professional relationship with patients, visitors, staff, physicians and the community.
Assures confidentiality of patient information at all times.
Assesses personal learning and professional growth needs and seeks educational opportunities to meet those needs.
Performs other duties as needed within the scope of practice in support of departmental and institutional needs and requirements.
Independent Functions
ESSENTIAL FUNCTIONS AND WORK ROLE RESPONSIBILITIES
Employs written policies and procedures according to the LRH Nursing Department
Participates and promotes environmental safety
Participates in in-house educational programs
Performs independently and functions in a professional manner
Responsible for specific daily functions in the operation of the nursing unit
Maintains patient charts and enter charges according to established policy
Under supervision of the Nurses on duty, enters orders into the computer
Transcribes orders according to hospital policy. Obtains clinical information (height, weight, allergies) and enters them into the EMR
Appropriately and timely discharge of the patient for the EMR and breaks down the medical record according to hospital policy
Assists the nursing department teams with copying, phone calls, chart retrieval and other duties as assigned
Assists with patient interfacility transfers
Assists with admission of patients to ICU and Med/Surg including bed coordination and physical movement of patient out of department.
Assists patients and families with phone calls as needed
Promotes positive staff team building and customer service by displaying tact, patience, courtesy and respect when interacting with patients, visitor and staff
Able to respond appropriately to hospital codes by utilizing the paging and beeper systems according to hospital policy
UNIT LEADERSHIP
Provides support and functions as a resource for the department
Recognizes educational needs and facilitates professional growth
Communicates concerns regarding issues and variances from expected job performance to direct supervisor
Participates in orientation of new personnel and functions as a resource for assigned unit
Participates in the continuous Quality Improvement of the unit and Nursing Department through
Data collection/auditing
Incident investigation
Committee involvement
Professional collaboration
Participates in a minimum of three inservice programs per year to include at least one each on Cardiopulmonary Resuscitation, Infection Control and Safety
Participates in evaluation of annual performance appraisal of self with nurse manager or supervisor
PROBABILITY AND CONSEQUENCES OF ERRORs
Errors in practice can result in negative patient outcome. Individual practice affects probability of error. Poor performance in meeting job description criteria will be addressed according to established progressive disciplinary polices and procedures of Littleton Regional Hospital.
CLINICAL: PROFESSIONAL/SELF GOVERNANCE
Attendance of monthly staff meetings
Cross training to appropriate areas
Unit Matrix Responsibilities, including Mock Codes, Mock Traumas and Review/Follow-up of events
REPORTS TO: Clinical Director of Critical Care Services
SUPERVISES: None
Qualifications
INTERNAL AND EXTERNAL CONTACTS:
Experience/Specialized Skills
High school diploma
Medical Secretary - preferred
1-2 years previous clinical experience preferred
Required Education/Course(s)/Training
BLS
Preferred Certification/Registration
PHYSICAL DEMANDS:
See Physical Demands worksheet
Work Environment
APPROVED BY:
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Littleton Regional Healthcare by 2x