In-field support for actuation retrofits to include data collection, measurements, etc.
In-field Installation, Calibration, and Commissioning of new and retrofit actuators.
In-field Troubleshooting and evaluation for repair or replacement of existing actuators.
In-shop support for adaption, assembly, and calibration of new actuators.
Communication with Inside Sales and Engineering teams to determine best fit for customer applications.
Communication with Account Managers, Service Team Leaders, and Customers to ensure customer performance expectations and timelines are well supported.
Follow all safety guidelines.
NOTE: This is not a comprehensive list of all tasks, duties, or responsibilities for this role. This position may have additional responsibilities as assigned.
Qualifications - Knowledge & Skills
Preferred minimum 3 years actuation experience; electric actuation preferred; machining experience a bonus.
A valid driver’s license and the ability to be insured on company insurance
Must have high mechanical aptitude
Must be very customer focused
Essential Performance Skills Definitions
Analysis and Decision Making: Able to identify and take action in solving problems while exhibiting judgement and a realistic understanding of issues: able to use reason, even when dealing with emotional topics.
Conflict Resolution: Able to maintain a professional approach, problem solving attitude, and ownership of responsibilities during times of stress, and interpersonal conflict.
Commitment to Task: Able to start and persist with specific courses of action while exhibiting high motivation and sense of urgency.
Effective Communication: Able to clearly present appropriate information or ideas through the spoken/written word in an appropriate timeframe. Listens well to identify the needs of others and acts on those needs as appropriate.
Organization: Ability to prioritize workload to maximize efficiency, effectiveness and customer satisfaction.
Planning: Ability to organize work and communications to meet deadlines and timeframes.
Physical Requirements
Lift objects weighing up to 44lbs
Turning and twisting while lifting or moving
Navigate/climb stairs, ladders and scaffolding at client and customer sites at least 10- 30 feet in the air and sometimes higher
Travel
Overnight travel up to 50% as required to support customer needs
Must be willing to work on site at customer facilities
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Industrial Automation
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