Donor Relations Manager

**Donor Relations Manager**

• At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems.** Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving and equitable region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options.
• Every day, our team helps people facing real challenges—with housing, jobs, personal finances, and other cornerstones of daily stability—to find real solutions.** And we help communities and systems to grow in positive, strategic ways. We know that the right help at the right time can make all the difference; Way Finders provides transformative help to tens of thousands of people each year. Always with respect, always with compassion.
  
  

Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time **Donor Relations Manager**. **The Donor Relations Manager contributes to our mission by holding primary responsibility for donor management systems, data, and stewardship programs while identifying and cultivating individual, business, and foundation prospects.**

*The candidate will work in a hybrid-remote capacity but must live within commutable distance to our main office in Springfield, MA. In-office work and in-person meetings are expected, as are occasional nights and weekends.*

Responsibilities Include

• Manage donor relations to organically expand resources and ensure vibrant development campaigns and outreach are delivered to current and potential donors
• Administer the development database, ensuring records are accurate and consistent in form; communications and campaigns are updated; and data is clean and well-organized; promote positive donor relations through accuracy, confidentiality, and integrity of information
• Provide reports as required; analyze trends to recommend process improvements and areas for development opportunity
• In collaboration with management, design and implement prospect management protocols and systems; administer prospect information in development database, to include conducting high-level research as assigned and appropriate, and providing synthesized synopses, detailed findings, and data reports
• Assess database processes in an ongoing manner and recommend updates to improve efficiency; keep current with trainings and system updates, updating process documentation as necessary
• Assist with donor communications, stewardship activities, the gathering and reporting of campaign data; participate in managing donor email lists
• Provide support with donor education and engagement efforts in an ongoing manner
• Collaborate internally, through ideas, data, and analysis, on resource development prospecting, pipeline-growing, and revenue forecasting meetings
• Oversee the integration of departmental technology platforms to maximize efficiency and consistency of messaging
• Manage the gift process, collaborating with internal partners, including the fiscal department’s reconciliations, audit preparations, and tax returns
• Assist in planning and scheduling development meetings and events
• Manage all required annual surveys, working across the organization to gather and post information in a timely manner
• Assist with special projects that support fundraising strategies and business plans
  
  

Requirements Include

• 5 years’ equivalent experience in development or a related role, with 1 year as a field specialist; a combination of experience plus a Bachelor’s degree may be a substitute
• Preference for experience in a nonprofit setting
• Excellent written, verbal, and interpersonal communication skills
• Understanding of donor database best practices, running queries, and dynamic reporting
• Proficiency in Microsoft Office applications, and ease in learning new software or technology; preference for experience with database applications
• Advanced organizational skills with a high degree of accuracy and attention-to-detail
• Ability to analyze and manage competing priorities in a complex and fast-paced environment
• Must be available to work occasional evenings and weekends as required
• Benefits include:** Generous paid time-off | 12+ holidays annually | Health, dental, and vision insurance options | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!
  
  

**Wage starts between $24.50 and $29.09 per hour depending on qualifications. Interested applicants must submit a cover letter and resume; applications will be accepted until the position is filled.**

Way Finders is an Equal Opportunity Employer that seeks a diverse staff in order to reflect our community and those we serve. Qualified individuals from diverse backgrounds are strongly encouraged to apply. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals.