Retail Operations Support Manager

YOUR FUTURE BEGINS AT EVENT NETWORK!

We are actively seeking an Operations Support Manager to support our Store Quality Operations Team in Park City, Utah

!
We believe The Experience matters. We deliver exceptional retail experiences and are passionate about adding value to the ultimate experience our guests enjoy while shopping at the most renowned experiential destinations across the United State

s.
We put our Team, Partners, Guests & Planet fir

st!
THE POSIT

ION
As the Operations Support Manager, you are the key liaison between the VP of Store Quality, Visual Merchants, Talent Development, Store Support Center, and Stores. The mission of the District Operations & Development Manager is to ensure that each of the stores they support is committed to operational excellence. They meet this mission by working closely with each store team within their district. This relationship is focused primarily on operational compliance in the areas of training and development, payroll management, expense control, and inventory management. This focus ensures that our stores are operating efficiently, continuously improving, meeting statutory requirements, and improving financial performance by reducing expenses and lo

s

ses. Primary Duties & Responsibilit

• ies: Training and Development: Focused on delivering our in-store training programs, including leadership training, one-two-three-floor, ENU, and other programs aimed at operational excellence, product knowledge, and guest service. Partner with their VP of Store Quality to recommend training opportunities to address operational, guest service, and/or partnership development n
• eeds.Payroll Management: Review and monitor scheduling and payroll expenditures and assist with payroll budgeting to ensure stores stay within or below budget while meeting all statutory requirem
• ents.Expense Control: Analyze controllable store expenses, monitor actual costs against budget and historical spending, and budget these expenses to improve store profitabi
• lity.Inventory Management: Ensure compliance with the receipt and movement of goods, including receiving, ticketing, storing, and merchandising, to reduce losses related to damages, demos, and other fac
• tors.Asset Protection: Monitor loss prevention indicators, use our Exception-based Reporting System, audit stores for operational and loss prevention opportunities, and attend physical inventories as ne
• eded.Store Transition Support: Assist the Store Transition Team in coordinating remodels, transitions, and traveling exhibit stores. This includes new store opening training plans and onboarding all store team mem
• bers.Other Duties and Special Projects as Requ

i

red Skills / Qualificati

• ons: 3-5+ years of previous retail operations leadership exper
• ienceOutstanding communication skills, both verbal and wri
• tten.Highly collaborative team player with a track record of partnering with others to meet object
• ives.Creative and resourc
• eful.Excellent presentation skills, with the ability to train large groups and individ
• uals.Strong analytical, organizational, and prioritization sk
• ills.Excellent follow-through and attention to de
• tail.Ability to seek out and compile information necessary to make rational and appropriate decis
• ions.Proficiency in Microsoft Office S
• uite.Self-directed and motiva

ted.
Travel Requirem

• ents: The Operations Support Manager will be required to travel approximately 25-50% of the

time.
Physical De

mands:
The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these fu

nctions.While performing the duties of this job, the Operations Support Manager is frequently required to stand, walk, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The Operations Support Manager must frequently lift and move up to 35

pounds.
BRING YOUR TALE

NT TO US
Ap

ply today!Event Network is an equal-opportunity