Director, Sales Operations

ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. We are a high growth, late stage startup with fantastic product-market fit, and trusted by more than 500 global brands like Cole Haan, Bloomin’ Brands, CVS Health, Louis Vuitton, Allbirds, and Under Armour. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally.

ServiceChannel is seeking a Director of Sales Operations to join our team. As the Director of Sales Operations, you will play a pivotal role in shaping our sales strategies and operational frameworks. You will be responsible for overseeing sales operations, enhancing sales force productivity, and refining our sales compensation strategy. Your collaborative efforts with sales, marketing, finance, and operations teams will be crucial in optimizing our sales processes and achieving our business objectives. Your expertise will help us maintain a competitive edge, improve sales effectiveness, and sustain long-term success.

Key Responsibilities

• Sales Strategy Implementation: Responsible for implementing sales strategies that align with the business objectives. This includes setting sales goals, defining sales processes, and ensuring strategies are executed effectively across the sales team.
• Data Management and Analysis: Analyzes sales data and metrics to identify trends, forecast sales, and evaluate the performance of sales initiatives. Must have a solid understanding of TAM & SAM views that help inform strategic decisions.
• CRM Management: Role must ensure that the CRM is used effectively, maintaining data accuracy, and that the sales team is trained on how to use the system to track interactions and sales progress. ServiceChannel uses Salesforce.com, Clari, Salesloft, and 6Sense as the primary GTM tools.
• Sales and Territory Reporting: Assist Executive Leaders in Funnel Mgmt, QBR’s and other daily mgmt activities. Weekly reporting of weighted forecast, pipeline health, Operation Reviews and other Executive reporting are essential.
• Sales Process Optimization: Tasked with streamlining and optimizing the sales process. This involves identifying bottlenecks or inefficiencies and implementing solutions to improve sales productivity.
• Cross-Functional Collaboration: Work closely with other departments, such as marketing and customer support, to ensure a cohesive approach to customer acquisition and retention.
  
  

Qualifications

• Proven experience in a global SAAS sales or sales operations role, demonstrating growth and accountability.
• Experience with Business Intelligence Platforms
• Independent work ethic with a strong sense of accountability, coupled with the ability to collaborate effectively across various functions.
• A passion for business intelligence, with a comprehensive understanding of sales processes and methodologies.
• Extensive experience with Salesforce.com and other sales operation tools.
• Analytical mindset, exceptional project management skills, and a results-driven approach.
• Excellent communication, presentation, and organizational skills, with meticulous attention to detail.
• Ability to handle confidential information with discretion.
• Proven track record in managing sales operations effectively.
  
  

Education And Experience

• At least 5 years of relevant experience, with a strong preference for a background in DaaS and SaaS.
• Bachelor’s degree in business administration or a related field.
  
  

Work Location:

• This is a remote position in the U.S. with an expectation of 20% travel.
  
  

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

Fortive: For you, for us, for growth.

ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

This position is also eligible for bonus and equity as part of the total compensation package.

The salary range for this position (inclusive of sales incentives/commission) is $106,600 - $198,000 . Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.