Director, Patient and Care Team Solutions

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!

As the Director of Patient Care Solutions, you will lead a dynamic team of product managers, product owners, and scrum teams. Your mission will be to ideate, design, build, and oversee a portfolio of digitally enabled services that seamlessly connect patients with clinicians, engagement specialists, primary care physicians, and nephrologists. This role is critical in delivering an integrated care experience that fosters better health outcomes and higher patient satisfaction. 

Key Responsibilities: 

• Lead and inspire a team of product managers, owners, analysts, and scrum teams, to innovate digitally enabled services. 
• Spearhead the development and implementation of solutions that improve health outcomes for patients and everyone that supports them. 
• Oversee the lifecycle from ideation through deployment and ongoing optimization. 
• Ensure that digital services align with clinical guidelines, legal, privacy, compliance and regulatory requirements while delivering a cohesive patient experience. 
• Collaborate with cross-functional teams, including Technology, Design, Research, Healthcare Operations, the Chief Medical Office, and external partners, to ensure that digital solutions meet operational, clinical, and customer satisfaction goals. 
• Work with Marketing, Growth and Strategy to identify the biggest growth opportunities. 
• Drive continuous improvement by incorporating feedback into future enhancements. 
• Stay abreast of industry trends and technology advancements that can accelerate growth. 
  
  

Qualifications: 

• 10+ years of experience leading successful product teams in a rapidly growing healthcare or healthtech business of significant size. 
• Demonstrated success in startups from 0-1 and scaleups from 1 to many. 
• Extensive experience in managing the full product lifecycle from ideation through sunset. 
• Strong understanding of clinical processes and the healthcare ecosystem, particularly in relation to chronic disease management. 
• Excellent communication and collaboration skills, capable of working effectively with diverse stakeholders. 
• A strategic thinker with a track record of translating strategy into actionable, high-impact solutions. 
• Advanced degree in Health Administration, Business, or a related field is preferred. 
  
  

Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values:

• We care deeply about the people we serve.
• We are better when we work together.
• Humility is a source of our strength.
• We bring joy to our work.
• We deliver on our promises.
  
  

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey.

Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you'd be a great fit, but don't necessarily meet every single requirement on one of our job openings, please still apply. We'd love to consider your application!

Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com.

It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.