Director of Workplace Technology

The Role: Director of Workplace Technology

Reports to: VP Security

Location: Denver, CO

Hybrid Model: 2 or 3 days per week in the office

Application Deadline: This role will accept applications until 11th of July, unless otherwise posted.

About us

StarRez, Inc. is the leading student housing and property management platform in the world. Our cloud software solutions serve over 1,300 institutions, in 25 countries, to over 3.5 million residents. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience. Along with the recent combination of Adirondack Solutions and RMS, this growing scale enables even greater opportunities to expand community value through enhanced product capabilities and services. StarRez is a portfolio company of Vista Equity Partners, one of the largest and most respected private equity firms in the world.

StarRez is on a transformational journey, with a loyal and passionate customer base we serve some of the most prestigious organizations in the world including Harvard University, Stanford University, National University of Singapore, University of London, University of Canberra, Vail Ski Resorts (Staff Housing), iQ Student Accommodation (PBSA), Scape Living (PBSA and BTR) and 800+ more.

The role

The Director of Workplace Technology is responsible for the internal technology, systems, infrastructure, and devices our employees use around the globe. This role creates the strategy as to how workplace technology empowers our workforce and then leads the team responsible for delivering it. Our Workplace Technology function is responsible for driving productivity globally across our teams, making sure our employees have the right tools at the right time for their jobs.

The Director of Workplace Technology is a senior technology leader and partners closely with the VP of Security ensuring that as we plan, design, build, rollout and maintain technology services to a distributed global business, we are maintaining a security posture that meets our risk, compliance, and security standards.

This role champions the adoption of cloud and SaaS based technologies, putting the right technology in the hands of our people to ensure teams can automate business process, feel empowered with technology, and can work from anywhere. Workplace Technology aims to automate work and ensure our employees feel empowered, comfortable and can trust the Workplace technology team to help solve any issue, problem, or business initiative.

What you'll do:

• Lead the Workplace Technology global team ensuring 1:1’s are in place, team members have the support, coaching and leadership needed to perform their role.
• Build a roadmap with quarterly milestones to support the company’s business objectives and automate work. This will include a clearly articulated and measurable plan to deprecate on premise infrastructure with the view of moving all key internal systems and tools into the cloud or a SaaS equivalent.
• Set metrics that accurately reflect the efficiency and work experience of employees, from onboarding to issue rates, to measure our current state and demonstrate the effectiveness of the roadmap you design. This will include reporting on the spend and ROI (Return on Investment) of SaaS tools such as “cost per employee per month,” and adoption of SaaS tools, showing “what teams are using what SaaS tools.”
• Partner with Security to remediate vulnerabilities, configure systems securely, and reduce business risks. Device Management tooling, processors and operations are in place to support both Windows and Mac users.
• Review and manage vendors to ensure stable and effective delivery of services, identify opportunities for consolidation, and removal of technologies that no longer align with the business’ needs.
• Oversee and lead Technical Support, queue management and SLAs (Service Level Agreements) ensuring they are in place for internal support, tickets are logged and documented monthly support reporting is in place.
• Ensure collaboration and communication tools are maintained and adopted across StarRez (e.g., Slack, Zoom, office collaboration spaces, etc.).
• Responsible for IT Asset Management including the procurement and reporting of SaaS tools, devices, and related technologies, partnering closely with Finance.

About you:

Required Skills:

• Bachelor's degree in Business, Computer Science, or a related field, or 8 years of equivalent industry experience.
• +2 Years of team leadership with global experience advantageous, to lead and mentor a global team effectively.
• Experience in creating and executing technology strategies aligned with business objectives.
• Expertise in cloud and SaaS technologies with a focus on scalability and security.
• Demonstrated ability to develop and manage budgets for technology initiatives
• Proficiency in IT asset management, including procurement and reporting.
• Understanding of IT security principles and risk management.
• Familiarity with technical support processes, SLAs, and ticket management.

Preferred Skills:

• Previous experience in a similar role, especially within a SaaS or technology-driven company.
• Knowledge of modern collaboration and communication tools (e.g., Slack, Zoom).
• Familiarity with device management for both Windows and Mac users.
• Experience in partnering with Finance for technology-related budgeting and reporting.
• Experience in partnering with People Operations for onboarding/Offboarding processes to enhance employee experience.
• Continuous learning and staying updated with technology trends for workplace optimization.

Reasons to join our team 🤩

• A well established, high-performance company that has been in business for over 30+ years
• Full benefits including health care, paid time off, life insurance, and 401k plan with company match
• A supportive team environment with emphasis on learning and development opportunities
• Our Promise: You will learn, grow, and be appreciated for your impact and contributions
• Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement

😊 Let’s talk StarRez! Apply now!!! We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.

Notice to external Recruiters and Recruitment Agencies:

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role. As such, we will not accept unsolicited resumes/CVs through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company.