Director of People Operations

Feast & Fettle is searching for a seasoned Director of People Operations to oversee and expand our People Operations team. This role is crucial for ensuring that our East Providence production kitchen, along with other company locations, continues to thrive with a highly engaged, productive, and satisfied workforce. 

To facilitate this, we’re looking for a candidate who is excited to amplify our vibrant culture, meet adversity with curiosity and a will toward progress, build profound trust at individual and collective levels, and maximize holistic individual value for each member of our company. Working closely with the People Operations Manager and other department leaders, the Director of People Operations will strategize and implement HR policies, practices, and programming that nurture our company culture, supporting our mission of nourishing everyday life.

What is Feast & Fettle?

What began as a private chef’s business in 2016 has blossomed over the years into the Northeast’s leading premium, fully-prepared meal delivery service. And each day at Feast & Fettle, we pour love and care into preparing, packing, and personally delivering weekly menu items to our cherished Member base across the Northeast. Our mission is both simple and expansive: to nourish everyday life. This speaks to the quality of our food, our community engagement, and how our service gives Members the space needed to devote more energy to what matters most in their lives. 

We believe accomplishing this mission begins with nourishing the lives of our employees. Among our benefits, all F&F employees enjoy a free meal plan, wellness and education stipends, and access to the services of our in-house social worker. We are committed to fostering a positive and empowering environment in which everyone brings their best selves to work, contributing to the continuous betterment of the company. And it’s our culture that really sets us apart from other organizations in the food & hospitality industry. Through reducing barriers folks may be showing up with, we work to provide meaningful growth opportunities for all.

By joining us at F&F, you become part of a transparent cross-department team centering joy and ambition—on an exciting growth trajectory which we engage with mindfulness and care. We grow in service of sustainable profitability, mutual support, and thorough maintenance of the superior quality our Members expect.

What will the Director of People Operations do?

• Lead and mentor the People Operations team, fostering a values-centered lens on employee support, initiatives, and programming.
• Design and implement comprehensive People strategies that align with our business goals to drive retention—enhancing employee engagement, performance, and satisfaction.
• Partner with senior leadership to develop and execute talent acquisition and retention strategies that support Feast & Fettle's growth and operational needs.
• Oversee employee relations, benefits administration, HR compliance, and workforce planning in partnership with the COO & Head of People.
• Be an excellent steward of our company culture and values, ensuring they are integrated into all aspects of People Operations.
• Act as a curator of our culture on a daily basis, amplifying the parts that improve our member and employee experience, and engage with curiosity to understand and resolve the parts that are at conflict with the culture.
• Drive the development and implementation of training and development programs that support employee growth and organizational needs.
• Lead strategic HR projects, including technology enhancements, process improvements, and organizational development initiatives.

What does a strong applicant for this position have?

• Candidates with hospitality experience strongly preferred
• Proven leadership in People Operations/Human Resources with a minimum of 5 years of experience in a managerial role, preferably in the food service or related industry.
• Proficiency in Portuguese or Spanish is highly desirable.
• A track record of developing and implementing HR strategies that drive business success.
• Excellent interpersonal and communication skills, with capacity to work effectively with all levels of the organization.
• Experience with HR technology, including payroll software, time tracking, management, and training tools.
• A commitment to fostering an inclusive, dynamic, and positive workplace culture.
• A growth mindset, comfortable with navigating change and leading through it.

Our employees benefit from a diversity of perspectives in leadership. We are committed to creating a workplace that reflects the rich diversity of our team, and the communities we serve. We strongly encourage women and people of color to apply to our open positions, even if you don't meet every qualification listed.

What you get:

Comprehensive benefits package, including:

• Medical, dental, and vision coverage - Feast & Fettle covers 65% of employee premiums
• Unlimited PTO
• Company-issued MacBook
• Free weekly F&F meal plan Membership (over $7,500 annual value)
• 401k plan
• Wellness stipend and professional development reimbursement
• Paid Parental Leave

Join us at Feast & Fettle as we continue to expand our impact, offering not just meals, but nourishment for our employees and wider community. If you are a strategic HR leader passionate about amplifying a culture of support, driving employee engagement, and facilitating business growth, we would love to hear from you.