Director of Operations and Administration

ORGANIZATIONAL OVERVIEW:

The Dominican Center is located in the Amani Neighborhood, which is in the 53206 zip code. The neighborhood boundaries are from North Avenue to Keefe Avenue and from 20th Street to 30th Street. Dominican Center’s mission is to work with Amani residents and partners to build a better future. Dominican Center serves as the anchor organization for the Amani neighborhood, connecting residents with stakeholders. As the anchor organization, our work supports the residents’ priorities: Housing & Economic Development, Education & Family Well-being, Neighborhood Safety & Block Ambassadors, and Youth Organizing/Moody Park Activation. Dominican Center was established and operates on the belief that residents are the experts in the community and through their leadership, Amani can and will be revitalized.

PRIMARY FUNCTION:

Reporting directly to the Executive Director, the Director of Operations & Administration is responsible for managing the day-to-day operations of the organization. Specifically, the Director of Operations & Administration will serve alongside the Executive Director in overseeing the business side of the house as well as providing support to the Dominican Center team.

JOB RESPONSIBILITIES:

• Oversees day-to-day operations ensuring efficiency and alignment with organizational goals. This includes Human Resource functions such as payroll, talent acquisition, onboarding, and offboarding
• Develops and implements strategies to optimize business processes and enhance operational performance
• Creates and implements policies and procedures to ensure compliance and streamline operations
• Understands the organization’s budget and assists with the budgeting process, including budget creation and management
• Manages relationships with vendors and contractors, ensuring cost-effectiveness, quality, and equity
• Assists with developing and sustaining partnerships
• Facilitate clear communication within the organization and serve as a point of contact for internal and external stakeholders
• Supervise administrative staff that have responsibilities including managing and maintaining office supplies, payroll tasks, bookkeeping, recordkeeping, employee files, etc. Foster a collaborative and positive working environment
• Designs and implements special projects
• Other duties as assigned
  
  

ESSENTIAL SKILLS/COMPETENCIES REQUIRED:

• Excellent communication skills – written/verbal (external and internal) – and ability to build strong relationships with residents and other stakeholders
• Extremely organized and excellent time management skills
• Exceptional analytical skills and keen attention to detail
• Outstanding problem-solving and critical thinking skills as well as sound discernment
• Strategic thinking and decision-making capabilities
• Great customer service and ability to serve internal and external stakeholders
• Capability to handle confidential information and records with discretion
• Must be able to work well under pressure, be able to multi-task, and balance competing priorities while meeting deadlines
• Willingness to be nimble and adapt to changing priorities and thrive in a dynamic environment
• Ability to design and lead/facilitate meetings
• Must be available to work evenings and weekends as needed
• Positive self-starter with an entrepreneurial spirit. Ability to work independently with purpose and accuracy in a fast-paced environment. Strong follow-through skills
• Proficient computer skills and proficiency in Microsoft Office Suite
• Proficiency in project management and organizational tools is a strong plus
  
  

QUALIFICATIONS:

• Bachelor’s degree in business administration, operations management or a related field (organizational development, human resources, etc.); MBA preferred
• Aligned work experience can be considered in place of a degree
• Demonstrated experience in operations and administration, with 3-5 years of a proven track record of successful leadership
• Excellent leadership and team management experience. Experience with matrix reporting is a plus
• Experience working with databases and project management platforms
• QuickBooks experience is preferred
  
  

PHYSICAL ENVIRONMENT/WORK ENVIRONMENT:

• Ability to sit or stand for long periods of time
• Ability to lift a minimum of 25 lbs
• Must be able to function in a loud environment with high-energy
• Ability to interact with diverse people
• Must be able to work in a variety of environments
  
  

DISCLAIMER:

Dominican Center is an equal opportunity employer in accordance with local, state, and federal laws. The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain or to be interpreted as, a comprehensive description of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

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