Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Constantly and consistently exhibit Ocean House core values and standards of behavior including adherence to the Forbes 5-Star standards.
Oversee and direct housekeeping supervisors and staff.
May be asked to function in the absence of senior management to interact with other management personnel and associates to oversee the satisfaction of guests.
Provide performance assessment and developmental opportunities for direct and indirect supervisors and future leaders.
Manage budget and expenses of the housekeeping department, including labor, cost of goods, capital expenditures and revenue opportunities.
Oversee and coordinate the day-to-day activities of the housekeeping department, to include management and training, scheduling and prioritizing work assignments, and implementation of effective operating policies, procedures, and systems.
Know all housekeeping related safety and emergency procedures for guests and associates and how to act upon them; and understand all accident prevention policies.
Oversee and ensure service standards in the housekeeping department are maintained. consistently to include Ocean House and Forbes 5-Star standards.
Ensure cleanliness, safety and appearance requirements of all rooms and public space areas are maintained daily and inspected regularly.
Work closely and communicate effectively with front office staff to ensure guest check-in and room availability runs as smoothly as possible. Make necessary adjustments to housekeeping assignments as necessary to provide an exceptional guest experience.
Address all guest concerns and bring them and their resolution.
Inform Resort Manager immediately of any emergency situation.
Supervisory tasks include managing the team performance, preparing weekly schedules, training, and developing staff, inventory and purchasing needed products and supplies, conducting daily pre-shift meetings, and completing required reports and payroll.
Manage administrative functions in accordance with established standards including the interviewing and selection process of new staff.
responsible for the productivity and success of the overnight housekeeping team. This includes conducting weekly walk-throughs with the overnight manager and overnight housekeepers to ensure the completion of nightly duties.
Conduct weekly walk-throughs with the Director of Engineering and Resort Manager to ensure the property is always pristine.
Management of vendors performing any third-party housekeeping duties on property.
Supervise the individual performance of the staff taking appropriate corrective action to address deficient conditions, behavior, and work performance.
Responsible for practicing, managing, and promoting the Company’s Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.
Represent the Company with a positive attitude and professional presentation.
Follow sustainability guidelines and practices related to the Company’s sustainability programs.
Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the role.
Required Job Knowledge, Skills, Experience
Organizing resources and establishing priorities,
Effectively and efficiently handling multiple, simultaneous, and complex tasks and projects,
Supervising and training associates at all levels, to include organizing, prioritizing, and scheduling work assignments,
Associate development and performance management and
Information research, analysis, and evaluation.
Intermediate computer skills to include Word, Excel, Power Point, Outlook and email.
Knowledge of office management principles and procedures.
Advanced verbal and written communication skills and the ability to work with a wide range of constituencies in a diverse operation.
Advanced verbal and written communication skills in English and the ability to work with a wide range of constituencies in a diverse operation.
Ability to perform job functions with attention to detail, speed, and accuracy under pressure of tense/confrontational situations.
Uphold the Company standards, policies, and procedures.
Prioritize and organize tasks and work area.
Ability to remain calm and resolve problems using good judgement as interpreted by the management.
Work cohesively with co-workers as part of a team.
Maintain confidentiality of guest/employee information and pertinent hotel data
Seniority level
Director
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Business Consulting and Services and Hospitality
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