Director of Hospitality
Job Details
Description
At Lakeside, we're more than just a company. We pride ourselves on being personable, loyal, and friendly, both with our customers and our employees. Every team member is dedicated to enhancing our guests' satisfaction by fostering relationships and delivering exceptional service at a great value. We create a convenient, welcoming, and casual atmosphere for everyone who walks through our doors.
As the Director of Hospitality, you will oversee all aspects of our Hotel and Food & Beverage operations. You'll lead a team committed to excellence, manage daily activities, and drive the success of our hospitality services.
Key Responsibilities
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Description
At Lakeside, we're more than just a company. We pride ourselves on being personable, loyal, and friendly, both with our customers and our employees. Every team member is dedicated to enhancing our guests' satisfaction by fostering relationships and delivering exceptional service at a great value. We create a convenient, welcoming, and casual atmosphere for everyone who walks through our doors.
As the Director of Hospitality, you will oversee all aspects of our Hotel and Food & Beverage operations. You'll lead a team committed to excellence, manage daily activities, and drive the success of our hospitality services.
Key Responsibilities
- Lead and manage the Hotel and F&B departments.
- Develop and execute strategic operating plans.
- Create and manage budgets, monitor forecasts, and achieve operational goals.
- Foster a positive team culture and develop staff.
- Ensure team members consistently demonstrate proactive service.
- Analyze and improve guest satisfaction.
- Optimize labor productivity based on real-time business needs.
- Ensure compliance with laws, regulations, and company policies.
- Develop staff skills and manage performance.
- Maintain compliance with the Iowa Racing and Gaming Commission and other regulations.
- Obtain and maintain a valid gaming license.
- Work flexible hours, including nights, weekends, and holidays.
- Act as Manager on Duty periodically.
- Oversee staffing, training, performance appraisals, and employee relations.
- Effective communication in English.
- Proficiency in Microsoft Office and basic computer skills.
- Strong mathematical skills.
- BS degree and five years of related experience.
- Paid rest and meal breaks
- PTO earned each pay period
- Paid Holidays
- Medical, Dental, Vision, and Virtual Doctor Visits
- 401(k) with Company Match
- Free $25K Life Insurance
- Optional coverages: Short and Long Term Disability, Additional Life Insurance, Accident Insurance, Critical Illness Insurance
- Free Employee Assistance Plan, including legal guidance, counseling sessions, and more
- Employee Discounts, Team Celebrations, Awards, and more!
#ZRHLK
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Seniority level
Director -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Hospitality
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