Lever builds software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, real-time apps. We participated in Y Combinator in summer 2012, and since then have raised $33 million. This year, we're doubling the team in size, and we're looking forward to supporting more great companies like Netflix, Eventbrite, and Shopify.
At Lever, our employees are at the core of everything we do. We’re looking for a seasoned leader who can empower our team members through Lever’s next phase of growth and beyond.
You’ve spent several years building and scaling people programs and helping teams grow sustainably, intentionally, and thoughtfully. You’ve completed several listening tours and learned from what has worked and what hasn’t. And better yet, you’ve implemented changes and built stronger programs as a result.
We’ve built several programs to date, and have launched benefits and resources. However, we’re looking for someone who can take Lever’s foundational people programs and help us develop leadership programs, employee resource programs, and other development resources to help usher employees through the next phases in their career.
You’re a fantastic listener, solutions oriented, and a problem-solver at heart. You should love partnering with fellow leaders and enjoy seeing the next iteration of everything. If this sounds like you, we’d love to hear from you!
Responsibilities
Oversee our customer service team
Manage and train Customer Associates
Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service
On-board new employees and train them based on your expertise and skill set
Create and implement an effective customer loyalty program
THE LEVER STORY
Lever builds modern recruiting software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, real-time apps. We participated in Y Combinator in summer 2012, and since then have raised $73 million. As the applicant tracking system of choice for Netflix, Eventbrite, ClearSlide, change.org, and thousands more leading companies, Lever means you hire the best by hiring together.
We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. Take an inside look into life at Lever.
Lever is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Technology, Information and Internet
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